Sr. Customer Success Manager (Legal AI Solutions)

TRSS; New York (NY); Remote; USD 200,000 - 267,000; Full time

Job summary

A leading legal technology company based in New York is seeking a Customer Success Manager to develop strategic relationships with clients and maximize value from their AI solutions. The ideal candidate will have a Juris Doctor or significant experience in legal tech, coupled with strong interpersonal skills. This position offers a competitive salary and flexible work options, fostering a culture of growth and inclusion.

Benefits

Flexible vacation

Mental health days off

Tuition reimbursement

Paid volunteer days off

Qualifications

• Formal legal education or substantial experience in legal technology.
• Experience in Customer Success, Consulting, or Account Management in legal tech or SaaS.
• Strong interpersonal and communication skills.

Responsibilities

• Develop strategic relationships with customers, providing guidance.
• Create success plans with customers to maximize value from legal AI solutions.
• Collaborate with customers to design tailored workflows and use cases.

Skills

Customer Success

Communication skills

Problem-solving

Interpersonal skills

Education

Juris Doctor

Job description

Overview

Employer Industry: Legal Technology Solutions

Salary up to $266,500. Flexible work arrangements, including the ability to work from anywhere for up to 8 weeks per year. Comprehensive benefits package, including flexible vacation, mental health days off, and tuition reimbursement. Opportunities for career development and growth through continuous learning programs. Award-winning company culture focused on inclusion, belonging, and work-life balance. Engage in meaningful social impact initiatives with paid volunteer days off.

Responsibilities

• Develop strategic relationships with customers, providing guidance throughout their journey
• Create success plans with customers to maximize value from legal AI solutions
• Collaborate with customers to design tailored workflows and use cases
• Drive adoption of solutions by ensuring seamless integration into customer workflows
• Advocate for customer needs by providing feedback to internal teams for product enhancement

Qualifications (What is Required)

• Formal legal education (Juris Doctor preferred) or substantial experience in legal technology
• Experience in Customer Success, Consulting, or Account Management within legal tech or SaaS
• Strong interpersonal and communication skills to build trusted relationships
• Proactive problem-solving approach with a focus on customer satisfaction
• Ability to collaborate cross-functionally with various teams to achieve goals

Preferred Qualifications

• Familiarity with AI-driven platforms and a curiosity about technology developments
• Experience working with large law firms

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