Sr. Customer Success Manager, Ad Measurement

DISQO; New York (NY); Hybrid; USD 130,000 - 140,000; Full time

Benefits offered by this job

100% covered Medical/Dental/Vision

Equity

401K

Generous PTO policy

Flexible workplace policy

Catered lunch and fully stocked kitchen

Job summary

A leading ad measurement platform is seeking a Senior Customer Success Manager to manage and renew client portfolios. This role focuses on ensuring clients achieve maximum value and ROI, collaborating across various teams to mitigate churn and drive product usage. The ideal candidate brings over 8 years of customer-facing experience and expertise in brand measurement. This position offers a competitive salary and a flexible hybrid work environment.

Qualifications

• 8+ years of customer-facing experience, including 5+ years of direct commercial responsibility.
• Strong presentation, problem-solving, and analytical skills.
• Excellent written and verbal communication skills.

Responsibilities

• Manage, expand, and renew a dynamic portfolio of clients.
• Lead quarterly/bi-annual business reviews with clients.
• Negotiate contract terms and maximize ROI.

Skills

Customer-facing experience

Brand Measurement expertise

Presentation skills

Analytical skills

Education

BA/BS degree

Job description

Sr. Customer Success Manager, Ad Measurement

DISQO is a leading ad measurement platform trusted by the world’s largest brands, agencies, and media companies for AI-driven insights into advertising performance across all platforms. Join a culture that values trust, transparency, innovation, and servant leadership to create lasting impact and have fun while doing it.

Base pay range

$130,000.00/yr - $140,000.00/yr

The Role

As a Senior Customer Success Manager, you will manage, expand, and renew a dynamic portfolio of clients. Your goal is to propel clients to new heights, ensuring they are not only satisfied but thrilled with the value and ROI from DISQO. You will engage stakeholders, drive adoption, identify expansion opportunities, and collaborate with Customer Onboarding, Customer Support, Sales, Services, Marketing, and Product teams to mitigate churn risks and deliver continuous client success.

Responsibilities

• Leverage Brand Lift expertise to guide clients on measurement goals
• Lead quarterly/bi-annual business reviews with Client Account Teams to highlight realized value and maintain positive experience
• Independently lead pricing, scoping, and end-to-end deal operations for add-on and expansion opportunities
• Secure renewals and negotiate contract terms, focusing on maximizing ROI and capturing growth opportunities
• Partner with Services teams (Insights Management, Technical Project Management) to grow accounts and triage issues
• Recommend product improvements by identifying, reporting, and presenting insights
• Build a mutually beneficial success plan aligned with client goals and KPIs to ensure adoption and delivery
• Drive rapid product usage and adoption, sharing case studies to maximize value realization
• Develop “raving fans” within the client base to co-author win stories, case studies, and marketing partnership tactics
• Gain expert understanding of DISQO’s CX Platform and product components
• Collaborate with marketing to iterate on email drip campaigns that drive platform usage, adoption, and stickiness

What you bring to the role

• 8+ years of customer‑facing experience, including 5+ years of direct commercial responsibility
• Brand Measurement expertise, inclusive of Brand Lift Measurement
• Successful track record building, nurturing, and growing mid‑size to enterprise clients, including Fortune 2000 brands and agency‑driven relationships
• Strong presentation, problem‑solving, and analytical skills
• Ability to manage multiple projects under tight deadlines
• Strategic, creative thinking and execution for complex customer needs
• Excellent written and verbal communication skills
• Cross‑functional collaboration experience with other teams

Preferred Qualifications

• Experience in brand lift and ad measurement solutions
• Degree in Business, Marketing, Social Sciences, or related fields
• Passion for learning new skills and concepts
• Proven success in fast‑paced, dynamic environments
• Experience with Professional Services organizations
• BA/BS degree

Perks & Benefits

• 100% covered Medical/Dental/Vision for employee, competitive dependent coverage
• Equity
• 401K
• Generous PTO policy
• Flexible workplace policy
• Team offsites, social events & happy hours
• Life Insurance
• Health FSA
• Commuter FSA (for hybrid employees)
• Catered lunch and fully stocked kitchen
• Paid Maternity/Paternity leave
• Disability Insurance
• Travel Assistance Program
• 24/7 Counseling Services offered to Employees

Note: The benefits noted above are for full time US based employees only.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

This is a structured hybrid role based out of our NY, New York office. Your pay will be determined by your experience, work location, and other applicable factors.

Location: New York, NY. Seniority level: Not Applicable. Employment type: Full‑time. Job function: Other. Industries: Software Development.