Sr. Customer Success Manager, Ad Measurement

DISQO; Los Angeles (CA); Hybrid; USD 130,000 - 140,000; Full time

Benefits offered by this job

100% covered Medical/Dental/Vision

Equity

401(k)

Generous PTO policy

Flexible workplace policy

Team offsites and social events

Life Insurance

Health FSA

Catered lunch and fully stocked kitchen

Paid Maternity/Paternity leave

Disability Insurance

24/7 Counseling Services

Job summary

A leading ad measurement company in California is seeking a Sr. Customer Success Manager to lead a dynamic portfolio of clients. The role focuses on driving client success and ROI while coordinating with internal teams. Ideal candidates have extensive customer-facing experience and expertise in brand measurement. This full-time position offers competitive salary and benefits in a hybrid work environment.

Qualifications

• 8+ years of experience in customer-facing roles.
• 5+ years of commercial responsibility.
• Proven success with mid-size to enterprise clients.

Responsibilities

• Lead portfolio of clients towards success and ROI.
• Collaborate with internal teams to mitigate client churn.
• Manage renewals and negotiate terms to maximize ROI.

Skills

Customer-facing experience

Brand Measurement expertise

Presentation skills

Analytical skills

Strategic thinking

Communication skills

Education

BA/BS degree in Business, Marketing, Social Sciences, or related field

Job description

Sr. Customer Success Manager, Ad Measurement

Be among the first 25 applicants. This role was posted 4 days ago.

Base pay range: $130,000.00/yr - $140,000.00/yr

DISQO’s mission is to build the world’s most trusted ad measurement platform that fuels brand growth. The world’s largest brands, agencies, and media companies trust DISQO for expert insight and AI-driven intelligence about their advertising performance across all platforms. We capture people’s sentiments and journeys, connecting them with the brands they value and the media they consume. With this identity-based approach, brands gain more accurate and authentic insight so they can create more meaningful interactions.

When you join DISQO Nation, you join a community that values trust, transparency and innovation. We invest in our employees and apply a bottom‑up management approach, rooted in the concept of servant leadership. We approach each day eager to learn, grow, and make a lasting impact. Best of all, we have fun while doing it!

Role Overview

As a Senior Customer Success Manager at DISQO, you will lead a dynamic portfolio of clients, steering their journey toward unparalleled success. Your primary goal is to propel clients to new heights, ensuring they are thrilled with the value and ROI they receive. You’ll manage, expand, and renew clients, employing high‑energy engagement strategies and personalized approaches. You’ll collaborate closely with Customer Onboarding, Support, Sales, Services, Marketing, and Product teams to mitigate churn risks, identify expansion opportunities, and drive continuous client evolution.

What you will do:

• Leverage Brand Lift expertise to guide clients on their measurement goals.
• Collaborate with Account Teams to lead quarterly/bi‑annual business reviews highlighting realized value.
• Lead pricing, scoping and end‑to‑end deal operations for add‑on and expansion opportunities.
• Proactively manage renewals, negotiate terms, and maximize ROI while capturing growth opportunities.
• Partner with internal Services teams, e.g., Insights Management and Technical Project Management, to grow accounts and triage issues.
• Optimize the customer experience by identifying, reporting, and recommending product improvements.
• Build mutually beneficial success plans aligned with client KPIs.
• Drive rapid adoption of the product and new features, using engagement tactics such as case studies.
• Develop “raving fans” within the client base to co‑author win stories, case studies, and partnership tactics with Product Marketing or Customer Marketing.
• Gain expert understanding of DISQO’s CX Platform and related product components.
• Collaborate with marketing to develop and iterate email drip campaigns that drive platform usage and stickiness.

What you bring to the role:

• 8+ years of customer‑facing experience, including 5+ years of direct commercial responsibility.
• Brand Measurement expertise, including Brand Lift Measurement.
• Track record of building, nurturing, and growing mid‑size to enterprise clients, including Fortune 2000 brands and agency‑driven relationships.
• Strong presentation, problem‑solving, and analytical skills.
• Ability to manage multiple projects under tight deadlines.
• Strategic thinking and ability to develop and execute creative solutions for complex customer needs.
• Excellent written and verbal communication skills.
• Experience working cross‑functionally with other teams.

Preferred Qualifications:

• Previous experience with a brand lift and ad measurement solution.
• BA/BS degree in Business, Marketing, Social Sciences, or related field.
• Passion for learning new skills and concepts.
• Proven success working in a fast‑paced, dynamic, evolving environment.
• Experience working cross‑functionally with Professional Services organizations.

Perks & Benefits

• 100% covered Medical/Dental/Vision for employee, competitive dependent coverage.
• Equity.
• 401(k).
• Generous PTO policy.
• Flexible workplace policy.
• Team offsites, social events & happy hours.
• Life Insurance.
• Health FSA.
• Commuter FSA (for hybrid employees).
• Catered lunch and fully stocked kitchen.
• Paid Maternity/Paternity leave.
• Disability Insurance.
• Travel Assistance Program.
• 24/7 Counseling Services offered to Employees.

Additional Information

Note: The benefits noted above are for full‑time US based employees only.

Recruiting firms that submit resumes to DISQO without first entering into a written contract will not be entitled to any compensation on candidates referred by that firm.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

This is a structured hybrid role based out of our Glendale, CA office. Your pay will be determined by your experience, work location, and other applicable factors.

Equal Opportunity

DISQO is an equal opportunity employer. Discovery, innovation, and growth are possible when we open ourselves to new possibilities, perspectives, and approaches. At DISQO, we welcome, support, and empower individuals from diverse backgrounds. Exceptional teams are rooted in extraordinary people, each with a unique story and a compelling set of skills. DISQO does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.