Sr Customer Success Manager

ServiceNow

Texas

Remoto

USD 90.000 - 140.000

Tempo pieno

8 giorni fa

Una candidatura completa in un minuto

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Descrizione del lavoro

ServiceNow is seeking a skilled Success Advocate to manage a portfolio of customers, guiding them toward business outcomes and increasing adoption of ServiceNow products.

You will apply best practices, AI-driven insights, and cross‑team collaboration to ensure customers stay current, realize maximum value from their licenses, and help craft new use cases and success stories.

This role emphasizes independent creativity, strong analytical skills, and ServiceNow certifications to deliver impact.

Competenze

Experience leveraging AI to automate work processes or improve decision-making.
7+ years of related work experience or equivalent.
Ability to run projects independently with creativity.
Strong collaboration skills across teams.
ServiceNow certifications required.

Mansioni

Oversee the engagement and outcomes for customers in your portfolio.
Ensure customers are technically healthy and on the most recent version of our product.
Leverage existing Success Plays to assist customers, and help develop new plays.
Work with customers to create new use cases and success stories.
Ensure customers obtain maximum value from their ServiceNow investment and licenses.
Guide other ServiceNow teams to address customer issues.
Oversee projects identified by leaders.
Ensure escalated clients are resolved quickly, using resources across the company ecosystem.

Conoscenze

AI integration

Project independence

Analytical problem solving

Collaborative teamwork

ServiceNow certifications

Descrizione del lavoro

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

What you get to do in this role:

The role of the Success Advocate is to act as an advocate for our customers.You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

You will oversee the engagement and outcomes for customers in your portfolio
Ensure customers are technically healthy and on the most recent version of our product
Leverage existing Success Plays to assist customers, but also assist new Success Plays
Work with customers to create new use case/success stories
Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
Guide other ServiceNow teams to address customer issues
Oversee projects identified by leaders
Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Minimum 7 years of related work experience; OR equivalent work experience
Creativity with comfort running projects independently
Improve complex issues through analysis and resolution
Succeed in working collaboratively
ServiceNow certifications

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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