Sr. Customer Service Representative-15141-(Hybrid)

Shuvel Digital; San Antonio (TX); Hybrid; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Sr. Customer Service Representative to join their dynamic team in San Antonio. This role is pivotal in delivering exceptional customer service, assisting clients with a variety of banking inquiries, and ensuring a positive experience. The ideal candidate will thrive in a fast-paced environment, demonstrate strong communication skills, and possess a customer-first mindset. If you are a self-motivated team player with a passion for helping others, this opportunity offers a chance to make a significant impact in the financial services sector while enjoying a supportive work culture and flexible schedules.

Qualifications

• 1+ years of customer service experience required.
• Proficiency in computer skills and multiple software systems.

Responsibilities

• Assist customers with inquiries via phone and online banking.
• Complete wire transfers and perform general account maintenance.
• Educate customers on self-service options and handle account closures.

Skills

Critical-thinking skills

Problem-solving skills

Ability to multi-task

Excellent verbal communication

Excellent written communication

Active listening skills

Attention to detail

Time management

Self-motivated

Customer service experience

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Greetings!

Our client is the world's largest credit union with over 10 million members, over $149 billion in assets, and over 23,000 employees.

Our client Navy Federal Credit Union is seeking an Sr. Customer Service Representative-15141-Hybrid in San Antonio TX. You seem to have a rock-solid profile and your overall background seems to be a great match for the position.

Description

The Sr. Customer Service Representative (CSR) for the Overseas Military Banking Program (OMBP) will assist customers verbally when accepting phone calls and through written responses via online banking messages. These inquiries and requests range from simple to complex in nature and encompass a wide variety of subject matter areas.

Other responsibilities include, but are not limited to:

1. Completing wire transfers
2. Assisting with account inquiries
3. Performing general account maintenance
4. Assisting with online and mobile banking questions or problems
5. Conducting account closures
6. Processing data entries
7. Educating customers on self-service options
8. Other off phone duties as assigned

The Sr. CSR is responsible for providing a positive customer experience that leads to improved satisfaction. They will be expected to follow established policies, procedures, and guidelines. Effective communication, both written and verbal, is essential to this role.

The ideal candidate will possess the ability to multi-task and will be expected to think independently but work well as a member of a team. Demonstrating flexibility and remaining open and adaptable to change is a must.

Required Skills:

• Strong critical-thinking and problem solving skills
• Ability to multi-task
• Adaptable to change through regular feedback
• Self-motivated, people-oriented team player
• Capacity to tactfully handle customer concerns
• Excellent verbal, written, and active listening skills
• Careful attention to detail and time management
• Proficiency in basic computer skills and ability to navigate multiple software systems
• Minimum of one year Customer Service experience

Desired Skills:

• 1-3 years’ experience working in a Contact Center environment
• Banking Experience
• Proficient in Microsoft Word, Excel and Outlook

* Alternating schedules between 7:45AM – 4:45PM and 9:00AM – 6:00PM

I would love to connect and explore this opportunity. Please call/email me at your earliest convenience or suggest a time when we can powwow.