Sr Customer Service Representative

Motion; Town of Wausau (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Paid time off

Job summary

Motion Industries in Wisconsin is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls under close supervision.

You will respond to product inquiries, enter orders, place orders via phone, email, or walk-in, and help maintain inventory while supporting pricing decisions. The role emphasizes reliability, clear communication, and attention to detail, with opportunities to improve processes and build relationships.

Qualifications

• High school diploma or GED with up to three years of related experience.
• Strong written and verbal communication skills.
• Moderate computer skills and ability to navigate business systems.
• Reliability, organization, and attention to detail.

Responsibilities

• Responds to basic customer inquiries and provides quotes.
• Enter orders and place customer orders via multiple channels.
• Manage inventory and ensure timely shipping.
• Negotiate pricing within approved parameters to influence gross profit.
• Build customer relationships to drive repeat business and push process improvements.
• Handle returns and support backorders as needed.
• Coordinate with Account Representatives to ensure customer satisfaction.

Skills

Reliability

Organization

Attention to detail

Communication

Time management

Computer skills

Product knowledge

Education

High school diploma or GED

Job description

Summary

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

Job Duties

• Responds to basic customer inquires regarding products, provides quotes, and handles
• order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter
• sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase
• price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on
• competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and
• drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per
• purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or
• supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

Education & Experience

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

Knowledge, Skills, Abilities

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and
• externally via email, using business systems and searching capabilities to find products
• on the internet.
• Product knowledge is preferred.

Physical Demands

LICENSES & CERTIFICATIONS:

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY:

No Supervisory Responsibility

BUDGET RESPONSIBILITY:

No

Company Information

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

DISCLAIMER:

This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

EEO / Diversity Statement

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.