Customer Service Representative

Motion; Farmington (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Tuition reimbursement

Vacation and holiday pay

Job summary

Motion Industries in Farmington, NM is seeking a Customer Service Representative who under close supervision fulfills customer orders and handles incoming calls, ensuring accuracy and timely processing.

You will respond to product inquiries, provide quotes, process orders by phone, fax, email or in person, and collaborate with account representatives to maximize customer satisfaction and branch efficiency.

Qualifications

• High school diploma or GED is required with 0–3 years of related experience.
• Experience in customer service or order entry is a plus.
• Product knowledge is preferred.

Responsibilities

• Responds to basic customer inquiries regarding products and provides quotes.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in.
• Negotiates sale and purchase prices within parameters to influence gross profit.
• Adjusts non-contract pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business.
• Ensures inventory levels are adequate by ordering items.
• Determines most cost-effective shipping method for orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders and prepares shipments.
• Handles customer returns when applicable.
• Performs other duties as assigned.

Skills

Reliability

Organization

Attention to detail

Communication

Multi-tasking

Time management

Basic computer skills

Product knowledge

Education

High school diploma or GED

Job description

Summary

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

Job Duties

• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

Education & Experience

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

Knowledge, Skills, Abilities

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

Physical Demands

LICENSES & CERTIFICATIONS: Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility

BUDGET RESPONSIBILITY: No

Company Information

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.