Customer Service Representative II

Motion; Escanaba (MI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation, sick, and holiday pay

Job summary

A leading industrial service provider in Escanaba, MI is looking for a Senior Customer Service Representative. This role involves managing shipping and receiving operations, ensuring timely deliveries, and maintaining inventory accuracy. Candidates should have a high school diploma and 3-5 years of experience in a related field. Physical demands include the ability to lift up to 50 lbs. Attractive benefits package offered.

Qualifications

• High school diploma or GED required.
• 3 to 5 years of related experience or equivalent combination.
• Basic math and reading comprehension skills.

Responsibilities

• Perform shipping and receiving activities for a branch location.
• Ensure customers receive correct items in a timely manner.
• Maintain a clean and safe working environment.

Skills

Basic math

Basic computer skills

Forklift operation

Education

High school diploma or GED

Job description

.Sr Customer Service Representative page is loaded## Sr Customer Service Representativeremote type: On-Sitelocations: Escanaba, MI, USAtime type: Full timeposted on: Posted Todayjob requisition id: R25\_0000038135**SUMMARY:**Under limited supervision, the Senior Warehouse Associate performs all shipping and receiving activity for a Branch location. This role ensures the customer receives the correct items in a timely manner and all stocked merchandise is properly maintained.**JOB DUTIES*** Determines which items need to be picked, checked and shipped from sales order.* Pulls orders accordingly to the sales order and recheck them to ensure accuracy.* Prepares items for delivery to customer.* Secures packages to make sure no items are damaged in shipping to customer.* Prepares customer returns for shipment back to Distribution Center, Fulfillment Center, or supplier.* Sorts and places materials or items on racks, shelves, or in bins according to established MINO code organization of products.* Ensures if any inventory is damaged or not up to standards to be reported to the warehouse supervisor immediately.* Maintains a clean, well-organized, and safe working environment.* May deliver items to customers; obtains signature from customer to validate receipt of items.* May process counter sales or invoices for customers.* May operate a forklift or similar equipment.* May be a SME in one or more warehouse skills.* May mentor lower level warehouse associates.* Performs other duties as assigned.* Receives items in the computer system to show which items are available for the customers.**EDUCATION & EXPERIENCE**Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.**KNOWLEDGE, SKILLS, ABILITIES*** Basic math and reading comprehension skills.* Basic computer skills.**PHYSICAL DEMANDS:**Must be able to move up to 100 lbs and lift up to 50 lbs.**LICENSES & CERTIFICATIONS:*** May need to be certified to operate a forklift.* Valid driver’s license and good driving record required.**COMPANY INFORMATION:**Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.