Sr Customer Service Representative

Genuine Parts Company; Eden Prairie (MN); On-site; USD 37,277 - 48,519; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick pay

Holiday pay

Job summary

Genuine Parts Company in Minnesota is seeking a Senior Customer Service Representative to respond to complex inquiries, place orders, and guide less experienced staff. The role requires the ability to negotiate prices, manage orders, and build lasting customer relationships to drive repeat business.

Candidates should have a high school diploma or GED and 5+ years of related experience, with strong communication, multi-tasking, and computer skills. A robust benefits package accompanies this role.

Qualifications

• High school diploma or GED with 5+ years of related experience.
• Excellent communication and negotiation skills; strong product knowledge.
• Proficiency with computers and multi-tasking in a fast-paced environment.

Responsibilities

• Responds to complex customer inquiries, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, or in person.
• Influences profit by negotiating price within parameters.
• Builds relationships to drive repeat business and process improvements.
• Manages inventory levels and ensures timely order fulfillment.
• Determines cost-effective shipping methods and may handle returns.
• Coaches less experienced representatives and provides guidance.

Skills

Communication skills

Time management

Attention to detail

Negotiation skills

Product knowledge

Multi-tasking

Computer skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Under limited supervision, the Senior Customer Service Representative responds to customer inquiries and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives.

Job Duties

• Responds to complex customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost-effective shipping method for customer orders.
• May handle customer returns.
• May be assigned to one customer.
• Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• May be responsible for quality and/or safety in the branch.
• Performs other duties as assigned.

Education & Experience

Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.

Knowledge, Skills, Abilities

• Reliability, organization, and attention to detail required.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Excellent computer skills.
• Excellent negotiation skills.
• Strong product knowledge.

Licenses & Certifications

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

Company Information

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

Pay: $27.06 - $35.22 / hour

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.