Sr Customer Service Representative

Excelsior Nutrition Inc; Anaheim (CA); On-site; USD 48,000 - 64,000; Full time

Job summary

Excelsior Nutrition Inc. in Anaheim, CA is seeking a detail-oriented Product Process Coordinator to organize and implement new and existing product processes from setup through production, ensuring accuracy and efficiency.

You will review bottling batch records, product label proofs, and coordinate with R&D and Quality for approvals; strong written and verbal communication and ability to multi-task are essential.

Qualifications

• College degree in a business-related field.
• Excellent written and verbal communication skills.
• Good organizational skills with a strong attention to detail.
• Ability to multi-task and prioritize responsibilities.
• Strong documentation practices and record keeping skills.
• Ability to work both independently and in a team environment.

Responsibilities

• Properly detail, organize, and implement new and existing product processes from set up through production.
• Address various needs of clients on a daily basis, while ensuring that the client’s experience with the company is pleasant and productive.
• Review bottling operations on batch records for accuracy prior to production.
• Review all new and revised product label proofs for accuracy, and route them through R&D and Quality for final approval.

Skills

Communication skills

Organizational skills

Multi-tasking

Documentation practices

Team and independent work

Education

Bachelor's degree in business

Tools

ERP or Manufacturing Software

Microsoft Excel

Microsoft Word

Outlook

Job description

Job Responsibilities

• Properly detail, organize, and implement new and existing product processes from set up through production;
• Address various needs of clients on a daily basis, while ensuring that the client’s experience with the company is pleasant and productive;
• Review bottling operations on batch records for accuracy prior to production;
• Review all new and revised product label proofs for accuracy, and route them through R&D and Quality for final approval;

Job Requirements

• College degree in a business-related field;
• Excellent written and verbal communication skills;
• Good organizational skills with a strong attention to detail;
• Ability to multi-task and prioritize responsibilities;
• Strong documentation practices and record keeping skills;
• Ability to work both independently and in a team environment.

Required Computer Skills

• Working knowledge of general computer operations and concepts;
• Working knowledge of Microsoft Office including Outlook & Word;
• Advanced working knowledge of Microsoft Excel;
• Ability to type 40 wpm;
• Preferred knowledge of ERP or other Manufacturing Software.

Physical Requirement

• Ability to sit or stand for extended hours;
• Ability to view a computer screen and type for extended hours;
• Other physical requirements include occasional squatting, bending, and twisting.

Other Requirement

• Must be able to adjust work schedule as business needs required.