Sr Customer Experience Training Professional

Honeywell; Town of Pittsford (NY); Hybrid; USD 88,000 - 132,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-Term Disability

Long-Term Disability

401(k) match

Flexible Spending Accounts

Health Savings Accounts

Employee Assistance Program

Educational assistance

Parental leave

Paid time off

12 paid holidays

Job summary

Honeywell is seeking a Sr Customer Experience Training Professional to design and deliver training that improves customer experience and maximizes product value. You will develop customer-centric training strategies aligned with business goals, driving customer satisfaction and loyalty.

Based at the Pittsford, NY site on a hybrid schedule, you will lead training initiatives for Honeywell Building Automation products and services, collaborating with cross-functional teams and mentoring junior

Qualifications

• 2+ years in customer training or related roles.
• 2+ years with instructional design and adult learning.
• 2+ years with LMS, e-learning tools, and virtual training.
• Ability to analyze training effectiveness with data.
• Strong project management; handle multiple initiatives.
• Willingness to travel >50% domestically.

Responsibilities

• Develop and implement comprehensive customer training programs.
• Collaborate with cross-functional teams to identify training needs.
• Deliver training sessions in-person, virtual, and e-learning.
• Evaluate training initiatives using feedback and metrics.
• Mentor junior staff and coordinate with external vendors.

Skills

Instructional design

LMS experience

E-learning

Training delivery

Data-driven analysis

Project management

Travel flexibility

Education

Bachelor's degree in Engineering or related field

Job description

As a Sr Customer Experience Training Professional here at Honeywell, you will play a pivotal role in designing and delivering impactful training programs that enhance customer experience and empower users to maximize the value of our products and solutions. You will be responsible for developing customer‑centric training strategies that align with business goals and drive customer satisfaction and loyalty.

You will report directly to our Customer Experience Training Supervisor and you'll work out of our Pittsford, NY location on a Hybrid work schedule.

In this role, you will impact the effectiveness of customer engagement by ensuring customers are well‑equipped with the knowledge and skills needed to utilize Honeywell Building Automation products and services successfully, thereby contributing to customer retention and business growth.

KEY RESPONSIBILITIES

• Develop and implement comprehensive customer training programs tailored to the needs of diverse customer groups.
• Collaborate with cross-functional teams to identify training requirements and create engaging instructional materials and resources.
• Deliver training sessions through various modalities including in-person, virtual, and e-learning platforms to ensure accessibility and effectiveness.
• Evaluate the effectiveness of training initiatives through feedback and performance metrics, continuously improving content and delivery methods.
• Manage and mentor junior training staff and coordinate with external vendors to enhance training offerings.

YOU MUST HAVE

• 2+ years of experience in customer training or related roles with a proven ability to design and deliver effective training programs.
• Minimum of 2 years of experience with instructional design principles and adult learning methodologies to create engaging and impactful training content.
• Minimum of 2 years of more experience with learning management systems (LMS), e-learning authoring tools, and virtual training platforms to facilitate diverse training delivery.
• Ability to analyze training effectiveness using data-driven approaches and implement continuous improvements.
• Strong project management skills with the ability to handle multiple initiatives simultaneously.
• Willingness and the ability to travel more than 50% domestically for business needs.

WE VALUE

• Bachelor's degree in Engineering, or a related field.
• Experience in managing training programs within a global organization and working with cross‑functional teams.
• Passion for customer success and a customer‑centric mindset.
• Ability to mentor and lead training professionals and foster a culture of continuous learning.
• Familiarity with Honeywell Building Automation products or similar technology solutions is highly desirable.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading‑edge work, and developing solutions side‑by‑side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.

Learn more

The salary range for this position is ($87,700.00 - $132,000.00). Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: September 18, 2026.