Sr Customer Engagement Manager, Amazon Business Socially Responsible Purchasing

Amazon; Austin (TX); On-site; USD 129,000 - 214,000; Full time

Job summary

A leading company is seeking a Sr Customer Engagement Manager to drive adoption of socially responsible purchasing initiatives. This role involves strategic analysis, project management, and collaboration with various teams to enhance customer engagement and support small business sellers. The ideal candidate will have strong leadership and analytical skills, with experience in sales and negotiation.

Qualifications

• 5+ years of professional or military experience.
• Experience in developing, negotiating and executing business agreements.

Responsibilities

• Drive customer adoption of SRP initiatives.
• Work cross-functionally with Sales, Product, Tech, and Program teams.
• Develop go to market plans and drive partnerships.

Skills

Sales

Negotiation

Analytical

Leadership

Tools

Salesforce

Excel

Job description

Sr Customer Engagement Manager, Amazon Business Socially Responsible Purchasing

Job ID: 2967886 | Amazon.com Services LLC - A57

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business (AB), we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible.

Amazon Business (AB) is looking for an analytical, driven, and creative leader to join the Socially Responsible Purchasing (SRP) team as a Sr Customer Engagement Manager, working with Strategic customer vertical. In this role, you will drive customer adoption of our SRP initiatives and be responsible for SRP OPS growth in the Strategic vertical, by developing go to market plans and driving partnerships with customers to help Amazon’s small business selling partners succeed and grow their B2B sales. This will include developing the strategic analysis and product/process enhancements necessary to increase SRP customer engagement, product selection, and partnerships.


Key job responsibilities
As a Sr Customer Engagement Manager, you will work cross-functionally with Sales, Product, Tech, and Program teams to drive ideas from conception to execution, co-owning the SRP team’s work to segment customers and B2B sellers by managing strategic projects, developing incentive programs, and translating customer vendor requirements to Amazon’s B2B sellers.

A day in the life
Projects for this role include working with customer to drive adoption of our SRP initiatives, developing models and assessing the capacity of AB’s third-party sellers to meet the demands or our customers who prefer to spend money with small/diverse sellers, local sellers, and businesses that offer sustainable products and services. This role will also own projects to integrate socially responsible purchasing into AB’s growing planned and contract-spend segments.

About the team
The AB Socially Responsible Purchasing (ABSRP) team is driving growth for our sellers to support our enterprise customers across industries who are increasingly focused on purchasing responsibly, driven by CSR/ESG goals and mandates to support local businesses, diverse suppliers, and sustainable economies. We relentlessly innovate across a broad spectrum of functions including expanding our selection, removing friction in the customer and seller experience, and providing exceptional convenience. We are disrupting the status quo by delivering new, efficient initiatives to grow small, diverse, sustainable, and local sellers

BASIC QUALIFICATIONS

- 5+ years of professional or military experience
- Experience in developing, negotiating and executing business agreements
- Experience with sales CRM tools such as Salesforce or similar software
- Knowledge of Excel at an advanced level

PREFERRED QUALIFICATIONS

- Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units
- Experience working with technical and product stakeholders to define requirements, prioritize features, and influence product roadmaps

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $213,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.