Sr. Customer Engagement Manager 3 - 20069

Northrop Grumman; United States; On-site; USD 152,000 - 263,000; Full time

Benefits offered by this job

Medical, Dental & Vision coverage

401k

Educational Assistance

Life Insurance

Paid Time Off

Job summary

Northrop Grumman Defense Systems is seeking a Sr. Customer Engagement Manager 3 to bridge senior leadership and DoD customers, planning and executing engagements and ensuring high-visibility events. The role requires 5+ years of cross-functional leadership, DoD liaison experience, and a Top Secret clearance with SAP eligibility.

The position is located in Roy, UT or Vandenberg AFB, CA, with travel to multiple sites and strategic demonstrations as part of the Sentinel program.

Qualifications

• Bachelor's degree plus 8 years related experience or Master's plus 6 years (or 4 years in lieu of degree)
• Experience leading projects or cross-functional teams (5+ years)
• Extensive interfacing with DoW and military senior officials; strong briefing skills
• Active DoD Top Secret clearance w/SAP eligibility
• Willingness to travel up to 40% of the time

Responsibilities

• Act as the central conduit for all DoW customer interactions
• Plan and execute customer visits, symposia, conferences, site tours, and demonstrations
• Coordinate with activation task forces and program offices to align schedules
• Lead engagement management, budgeting, and reporting initiatives
• Mentor cross-functional project teams and oversee junior staff
• Develop inputs and manage annual budgets for engagement activities
• Travel to Roy, Promontory, and other customer sites to support engagements

Skills

Leadership

Stakeholder engagement

Communication

Travel readiness

Education

Bachelor's degree

Master's degree

Job description

RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE REQUIRED FOR START: Yes CLEARANCE TYPE: Top Secret TRAVEL: Yes, 50% of the Time

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Northrop Grumman Defense Systems is seeking a Sr. Customer Engagement Manager 3.

This position will be located in Roy, UT or in Vandenberg AFB, CA and will support the Sentinel (GBSD) Ground Base Strategic Deterrent program.

The Sr. Customer Engagement Manager 3 will serve as a primary bridge between Northrop Grumman's senior leadership and its Department of Defense (DoW) customers, ensuring that all government relations and customer engagement activities are meticulously planned, coordinated, and executed.

Reporting to the Division Government Relations Director, this manager will work across a wide network of internal stakeholders—including the Division and Sector Executive Leadership Teams, Government & Community Relations, Legislative Affairs, Facilities, Security, Communications, and program leads, to provide seamless, high visibility support for senior level meetings, briefings, distinguished visitor tours, and Sentinel program events.

What You'll Get To Do:

• Act as the central conduit for all tiers of DoW customer interaction, driving clear, timely communication and alignment of objectives across functional areas
• Direct, plan, and execute customer and distinguished visitor visits, symposia, conferences, ribbon cuttings, site tours, and Sentinel demonstrations in Utah, Vandenberg Space Force Base, California, Sentinel deployment sites in Montana, North Dakota, Wyoming, Nebraska, and Colorado, and other locations as needed. This also involves delivering mission briefings and orientations to key stakeholders.
• Coordinate with Site Activation Task Forces, Combined Test Force, the Sentinel System Program Office, and other cross divisional leads to de conflict activities and align schedules
• Lead initiatives that streamline engagement management, budgeting, and reporting, helping to enhance the efficiency of high visibility meetings and events?
• Mentor cross functional project teams; oversee junior managers and coordinators
• Develop inputs to and manage annual budgets for engagement activities and demonstration facilities
• Perform occasional travel to Roy and Promontory, UT, and Vandenberg SFB, CA, and other key customer sites to support/lead engagements, to include the missile wings (FE Warren AFB, Minot AFB & Malmstrom AFB)

As a full-time employee of Northrop Grumman, you are eligible for our robust benefits package including:

• Medical, Dental & Vision coverage
• 401k
• Educational Assistance
• Life Insurance
• Employee Assistance Programs & Work/Life Solutions
• Paid Time Off
• Health & Wellness Resources
• Employee Discounts

This position’s standard work schedule is a 9/80. The 9/80 schedule allows employees who work a nine-hour day Monday through Thursday to take every other Friday off.

Basic Qualifications:

• Bachelor's degree and 8 years of related experience; Master's degree and 6 years of related experience or additional 4 years of related experience in lieu of a degree
• Minimum 5 years experience leading projects or cross functional teams
• At least 5 years of experience interfacing directly with DoW and military senior officials, with a strong record of planning and executing engagements
• Active DoD Top Secret clearance w/SAP eligibility
• Must be willing to travel up to 40% of the time

Preferred Qualifications:

• Communication – Excellent written and verbal skills; proven ability to prepare and present senior level material, reports, and briefings
• Prior military or Dow experience, especially in the ICBM operational and test missions
• Experience with distinguished visitor support & Customer Engagement
• Demonstrated ability to drive inclusive organizational change

Primary Level Salary Range: $151,500.00 - $263,200.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO.

U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.

We are a pioneering company. With careers across all areas: air, cyber, land, sea and space – our 90,000 employees work as one to defend and define the future. Northrop Grumman careers and internships are as varied as your interests, with a lifetime of potential that will give you every opportunity to do your best work. Working together with people from many backgrounds, personal passions and disciplines, we share a drive to push the boundaries of science, technology and engineering to meet the ever evolving needs of our customers worldwide.