Sr. Customer Deliver Analyst

Kenvue Germany GmbH; Summit (NJ); Hybrid; USD 90,000 - 127,000; Full time

Benefits offered by this job

Competitive benefits package

Paid holidays and vacation

Volunteer time off

Learning & development

Job summary

Kenvue is seeking a Sr. Customer Deliver Analyst in Summit, New Jersey.

This role drives operational excellence across order management, customer service, inventory planning, logistics and customer supply chain planning, leveraging data, automation and AI-enabled tools to spot risks, solve problems and improve the customer experience. You'll use Copilot, Power BI and ERP systems to develop automated reporting, dashboards and alerts, partner with cross-functional teams, and translate complex data

Qualifications

• Bachelor’s degree required.
• 4+ years of related work experience.
• Strong collaboration and communication across multi-functional teams.
• Solid problem-solving and analytical skills.
• Experience with data visualization tools (Tableau, Qlik, PowerBI) required.
• Up to 10% domestic travel.
• Experience in Supply Chain/Logistics operations.
• Proficiency with MS Office, including advanced Excel.
• Strong analytical and quantitative skills; interpersonal skills for cross-functional collaboration.
• Ability to think strategically and lead initiatives.

Responsibilities

• Provide best-in-class customer service and maintain relationships to impact key metrics.
• Lead end-to-end solutions to improve service, cost or capabilities.
• Influence inventory and supply chain plans with customers to grow sales.
• Use AI-enabled tools and analytics to identify trends and root causes.
• Develop automated reporting, dashboards and alerts for visibility of service, inventory, orders and transport.
• Leverage Copilot, Power BI, SAP/BW, EDI, Celonis and ERP systems to streamline workflows.
• Suggest modifications to purchasing patterns for better service and logistics efficiency.
• Translate data into insights and action plans for internal teams and leadership.
• Identify opportunities to automate and redesign processes to reduce manual work.
• Monitor metrics (in stock, fill rate, on-time delivery) and drive corrective actions.
• Collaborate with Supply Chain and Sales on SKU-level recommendations during lift periods.
• Deliver innovation through technology in the business processes.
• Lead customer-specific supply chain improvements and joint planning initiatives.

Skills

Collaboration & communication

Problem-solving

Data visualization tools

MS Office/Excel

Interpersonal skills

Strategic thinking

Education

Bachelor’s degree

Tools

SAP

BW

EDI

ERP Systems

Job description

Kenvue is currently recruiting for a:

Sr. Customer Deliver Analyst

What we do

At Kenvue , we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information , click here .

Role reports to:

Senior Manager Customer Logistics

Location:

North America, United States, New Jersey, Summit

Work Location:

Hybrid

What you will do

The Sr Customer Deliver Analyst plays a critical role in driving operational excellence across order management, customer service, inventory management, logistics, and customer supply chain planning. This role leverages data, automation, AI-enabled tools, and cross-functional collaboration to identify service risks, solve complex business problems, improve decision-making, and enhance the customer experience.

Key Responsibilities

• Provide Best-In-Class customer service to our Customers by maintaining strong relationships and delivering impact to key metrics.
• Lead in identifying, planning and implementing end to end solutions that improve service, cost or unlock new capabilities.
• Act as liaison between Kenvue and the Customer to influence inventory and supply chain plans with the goal of growing both Kenvue and Customer sales.
• Use AI-enabled tools and advanced analytics to identify trends, summarize business issues, accelerate root cause analysis, and recommend corrective actions.
• Develop automated reporting, dashboards, and exception-based alerts to improve visibility to service, inventory, order management, and transportation performance.
• Apply digital tools such as Microsoft Copilot, Power BI, SAP/BW, EDI, Celonis, and ERP systems to simplify workflows and improve speed, accuracy, and decision quality.
• Use data to recommend, and implement modifications to purchasing patterns and products for optimal service and improved logistics efficiencies.
• Translate complex data sets into clear insights, recommendations, and action plans for internal teams, customers, and leadership.
• Identify opportunities to eliminate manual work through automation, process redesign, and standard work.
• Monitor and report critical metrics (in stock/out of stock, fill rate, and on-time delivery), and research root cause with supply chain partners and provide back in stock date and action plans to correct and prevent in the future.
• Partner with Supply Chain and Sales to provide detail by SKU recommendations to Customer to drive higher inventory during periods experiencing lift (promotional, seasonal, etc.).
• Deliver innovation to enable our business through the effective use of technology.
• Drive process and systems improvements that positively impact order management, inventorymanagement, and dashboard measures.
• Participate in the design & lead customer specific supply chain joint business planning, and RetailCustomer Logistics’ Strategic Tactics which further our mission of being a best-in-class customerfacing supply chain organization.
• Identify opportunities and lead improvement projects to develop transportation solutions to improve on-time delivery and drive profitable growth through logistics, replenishment, andpolicy optimization.
• Help resolve escalated discrepancies relating to data integrity, shipping issues, and tradepricing/promotional management through root cause identification and corrective actions.
• Support order execution and exception management by using data, systems, and cross-functional collaboration to resolve service issues, improve process reliability, and reduce recurring manual intervention.
• Proactively manage order fulfillment to meet customer demand through integration with operating company, distribution, and planning/forecasting.

What we are looking for

Referrered Qualifications

• Minimum of a Bachelor’s degree is required.
• Minimum of 4 years of related work experience required.
• Strong collaboration and communication skills with experience working on multi-functionalteams required.
• Solid problem-solving and analytical skills required.
• Experience with data visualization tools (e.g., Tableau, Qlik, or PowerBI, etc.) required.
• This position may require up to 10% domestic travel.
• Experience within Supply Chain, Logistics, or related operations.
• Proficiency with MS Office, including advanced Excel.
• Strong analytical and quantitative skills, as well as proficiency with computer systems.
• Strong interpersonal skills to build relationships with our top customers and sales teams and to work effectively on cross-functional teams.
• Ability to think strategically, challenge convention, and be willing to take a leadership role within the team.

Preferred Qualifications

• Preferred experience growing businesses through entrepreneurial collaboration.
• Business applications experience preferred, such as SAP, BW, EDI, or other ERP Systems.

What’s in it for you

• Annual base salary for new hires in this position ranges: $90,100.00 - $127,200.00
• Competitive Benefit Package*
• Paid Company Holidays, Paid Vacation, Volunteer Time & More!
• Learning & Development Opportunities
• Kenvuer Impact Networks
• This list could vary based on location/region

*Note: Total Rewards at Kenvue include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment & hiring process.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.