Sr. Customer Deliver Analyst

Kenvue Inc.; Summit (NJ); Hybride; USD 90 000 - 127 000; Plein temps

Avantages offerts par ce poste

Competitive benefits package

Paid company holidays, vacation, and志愿

Learning and development opportunities

Kenvuer Impact Networks

Location varies by region

Résumé du poste

Kenvue Inc. is seeking a Sr. Customer Deliver Analyst to drive order management, customer service, inventory control, and logistics across North America.

You will leverage data, AI tools, and cross-functional collaboration to identify risks, solve complex problems, and elevate the customer experience. This role reports to Senior Manager Customer Logistics and requires a blend of analytics, process improvement, and stakeholder communication skills in a hybrid work environment.

Qualifications

• Bachelor’s degree required.
• 4+ years of related work experience.
• Experience with data visualization tools is required.
• Strong collaboration and communication skills with cross-functional teams.

Responsabilités

• Provide best-in-class customer service and maintain relationships to impact key metrics.
• Lead end-to-end solutions to improve service, cost, or capabilities.
• Influence inventory and supply chain plans with customers.
• Use AI-enabled tools and analytics to identify trends and root causes.
• Develop automated reporting, dashboards, and alerts for visibility of service and logistics metrics.
• Apply tools like Copilot, Power BI, SAP/BW, EDI, Celonis to streamline workflows.
• Translate data into insights and action plans for internal teams and leadership.
• Identify opportunities to automate and redesign processes to reduce manual work.
• Monitor stock, fill rate, and on-time delivery; research root causes with partners.

Connaissances

Collaboration

Communication

Problem-solving

Analytical

MS Excel

Data visualization

Travel ≤ 10%

Cross-functional teamwork

Formation

Bachelor’s degree

Outils

Tableau

Power BI

Qlik

Description du poste

Sr. Customer Deliver Analyst

Kenvueは現在、a:

私たちがしていること

Kenvueで、日常のケアの並外れた力を実感します。100年以上にわたる伝統を基盤に、科学に根ざした当ホテルは、ニュートロジーナ®、アヴェーノ®、タイレノール®、リステリン®、ジョンソンズ®、バンドエイド®など、すでにお馴染みのアイコニックなブランドを展開しています。科学は私たちの情熱です。ケアは私たちの才能です.

Who We Are

私たちのグローバルチームは~22,000人の優秀な人々で、すべての声が重要で、すべての貢献が評価される職場文化を持っています。私たちは洞察に情熱を注いでいます。 革新とお客様に最高の製品を提供することに取り組んでいます。専門知識と共感力を持つKenvuerであることは、毎日何百万人もの人々に影響を与える力を持つことを意味します。私たちは人を第一に考え、熱心に気を配り、科学で信頼を勝ち取り、勇気を持って解決します。そして、素晴らしい機会があなたを待っています!私たちと一緒に、私たちの、そしてあなたの未来を形作りましょう。詳細については

Role reports to:

Senior Manager Customer Logistics

Location:

North America, United States, New Jersey, Summit

勤務地:

ハイブリッド

あなたがすること

The Sr Customer Deliver Analyst plays a critical role in driving operational excellence across order management, customer service, inventory management, logistics, and customer supply chain planning. This role leverages data, automation, AI-enabled tools, and cross-functional collaboration to identify service risks, solve complex business problems, improve decision-making, and enhance the customer experience.

Key Responsibilities

• Provide Best-In-Class customer service to our Customers by maintaining strong relationships and delivering impact to key metrics.
• Lead in identifying, planning and implementing end to end solutions that improve service, cost or unlock new capabilities.
• Act as liaison between Kenvue and the Customer to influence inventory and supply chain plans with the goal of growing both Kenvue and Customer sales.
• Use AI-enabled tools and advanced analytics to identify trends, summarize business issues, accelerate root cause analysis, and recommend corrective actions.
• Develop automated reporting, dashboards, and exception-based alerts to improve visibility to service, inventory, order management, and transportation performance.
• Apply digital tools such as Microsoft Copilot, Power BI, SAP/BW, EDI, Celonis, and ERP systems to simplify workflows and improve speed, accuracy, and decision quality.
• Use data to recommend, and implement modifications to purchasing patterns and products for optimal service and improved logistics efficiencies.
• Translate complex data sets into clear insights, recommendations, and action plans for internal teams, customers, and leadership.
• Identify opportunities to eliminate manual work through automation, process redesign, and standard work.
• Monitor and report critical metrics (in stock/out of stock, fill rate, and on-time delivery), and research root cause with supply chain partners and provide back in stock date and action plans to correct and prevent in the future.
• Partner with Supply Chain and Sales to provide detail by SKU recommendations to Customer to drive higher inventory during periods experiencing lift (promotional, seasonal, etc.).
• Deliver innovation to enable our business through the effective use of technology.
• Drive process and systems improvements that positively impact order management, inventorymanagement, and dashboard measures.
• Participate in the design & lead customer specific supply chain joint business planning, and RetailCustomer Logistics’ Strategic Tactics which further our mission of being a best-in-class customerfacing supply chain organization.
• Identify opportunities and lead improvement projects to develop transportation solutions to improve on-time delivery and drive profitable growth through logistics, replenishment, and policy optimization.
• Help resolve escalated discrepancies relating to data integrity, shipping issues, and tradepricing/promotional management through root cause identification and corrective actions.
• Support order execution and exception management by using data, systems, and cross-functional collaboration to resolve service issues, improve process reliability, and reduce recurring manual intervention.
• Proactively manage order fulfillment to meet customer demand through integration with operating company, distribution, and planning/forecasting.

What we are looking for

Referrered Qualifications

• Minimum of a Bachelor’s degree is required.
• Minimum of 4 years of related work experience required.
• Strong collaboration and communication skills with experience working on multi-functionalteams required.
• Solid problem-solving and analytical skills required.
• Experience with data visualization tools (e.g., Tableau, Qlik, or PowerBI, etc.) required.
• This position may require up to 10% domestic travel.
• Experience within Supply Chain, Logistics, or related operations.
• Proficiency with MS Office, including advanced Excel.
• Strong analytical and quantitative skills, as well as proficiency with computer systems.
• Strong interpersonal skills to build relationships with our top customers and sales teams and to work effectively on cross-functional teams.
• Ability to think strategically, challenge convention, and be willing to take a leadership role within the team.

Preferred Qualifications

• Preferred experience growing businesses through entrepreneurial collaboration.
• Business applications experience preferred, such as SAP, BW, EDI, or other ERP Systems.

それは何ですか

このポジションの新入社員の年間基本給の範囲:

$90,100.00 - $127,200.00

これは、勤務地、候補者のスキル、経験、教育レベルなど、多くの要素を考慮に入れています。その他の仕事関連の要因.

福利厚生

• 競争力のある福利厚生パッケージ*
• 有給の会社の休日、 有給休暇、ボランティアタイム&詳細!
• 学習&開発の機会
• Kenvuer Impact Networks
• このリストは場所/地域によって異なる場合があります

*注:Kenvueの合計報酬には、給与、ボーナス(該当する場合)、および福利厚生が含まれます。あなたのタレントアクセスパートナーは、採用および採用中に、関連する場所の報酬提供総額と特定の給与範囲について詳しく共有することができます。採用プロセス.

Kenvueは機会均等雇用者であることを誇りに思っています。人種、肌の色、宗教、性別、性的指向、性同一性、年齢、出身国、または保護された退役軍人の地位に関係なく、すべての資格のある応募者は、能力に基づいて雇用の検討を受け、障害に基づいて差別されることはありません。

障害を持つ個人の方は、宿泊施設のリクエスト方法について、私たちの障害者支援ページを確認してください。