Sr. Customer Assistance Representative - Brunswick

Enterprise Holdings; Brunswick (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

Enterprise Holdings is looking for a Customer Assistance Representative Sr in Brunswick, GA. In this role, you will provide a high level of customer service and administrative support. Ideal candidates should have prior customer service experience, a clean driving record, and be at least 18 years old. This position offers a starting pay of $16.00/hour, along with benefits such as paid time off, health insurance, and training.

Benefits

Paid time off

Employee discount

Retirement savings plan including 401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Qualifications

• Minimum of 1 year prior customer service retail or administrative support experience.
• Must possess a valid driver’s license with a clean driving record.
• Must be at least 18 years of age.

Responsibilities

• Assist customers in person and over the phone with their rental needs.
• Process returns and check-ins along with providing directions and assistance.
• Perform administrative functions supporting billing and customer inquiries.

Skills

Customer Service

Administrative Support

Education

High School Diploma or G.E.D.

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

The starting pay for this position is $16.00 / hour and is location at 4445 Altama Ave Brunswick, GA 31520.

We offer:

• Paid time off
• Employee discount
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

The schedule available is:

• Sunday: OFF
• Monday: 7:30am-5:30pm
• Tuesday: 8:00am-4:00pm
• Wednesday: OFF
• Thursday: 7:30am-5:30pm
• Friday: 7:30am-6:00pm
• Rotating Saturdays: 9:00am-12:00pm

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Takeincoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls forcallback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be at least 18 years of age
• High School Diploma or G.E.D. required