Sr Customer Account Specialist-eBusiness

Nestlé S.A.; Solon (OH); On-site; USD 82,000 - 130,000; Full time

Benefits offered by this job

Performance-based incentives

401k with company match

Healthcare coverage

Job summary

Nestlé S.A. in Solon, OH seeks an Sr Customer Account Specialist-eBusiness to drive eCommerce sales, manage campaigns, and partner with retailers like DoorDash, Instacart, UberEats and GoPuff to execute annual joint business plans and KPI tracking.

The role requires 1–3+ years in eCommerce account management, strong budget skills, and the ability to collaborate across Nestlé USA to grow brand performance. Nestlé offers incentives and a broad benefits package.

Qualifications

• 1–3+ years experience in eCommerce Account Management at a retailer or manufacturer and/or retail media agency
• Ability to manage media budget with accuracy and ROI
• Strong relationship-building capabilities to create and execute joint business plans with retailers
• Proven experience building annual plans, forecasts, analyzing retail programs and managing budgets
• Able to adapt to a rapidly changing environment and initiate new processes to address opportunities
• Able to negotiate with retailers and build partnerships

Responsibilities

• Own and execute paid search, display and promotions with agency partners and digital strategist
• Develop strategies to drive sales, market share and e-penetration while ROI remains strong
• Create and execute upper and lower funnel campaigns meeting KPIs
• Educate Nestlé USA cross-functional teams on ecommerce strategy and needs
• Understand ecommerce roadmaps, operations, shoppers, capabilities and best practices
• Identify KPIs and secure data to measure and report to stakeholders
• Create and execute annual joint business plans achieving sales and spend targets
• Identify tests and learn plans to improve performance and capabilities
• Translate category roadmaps into actionable retailer plans
• Monitor and improve brand distribution, representation and discoverability
• Allocate and manage trade and retail media budget and reconcile financial records
• Provide accurate ecommerce sales forecasts and conduct regular reviews
• Lead digital growth initiatives for long-range planning and innovation

Skills

eCommerce management

Budget management

Relationship building

Forecasting

Negotiation

Storytelling

Education

Bachelor's degree or equivalent

Job description

Sr Customer Account Specialist-eBusiness

Position Summary

The Customer Account Senior Specialist, eCommerce drives sales performance, market share, and brand representation/discoverability for e-commerce channels. This role is accountable for knowing ecommerce strategy, operations, and customers to create and execute effective strategies and campaigns. This role owns the relationship with merchants across last mile delivery to include DoorDash, Instacart, UberEats and GoPuff and is responsible for the creation and execution of an annual joint business plan, KPI-tracking, sharing and translating category insights into actionable plans, and addressing all platform and NUSA e-commerce team specific requests/requirements.

Key Responsibilities

• Own, manage and execute paid search, display and promotional opportunities in collaboration with agency partners, and digital strategist.
• Developing strategies and tactics to drive sales, market share growth, e-penetration while maintaining / improving ROI
• Create and execute both upper funnel and lower funnel campaigns meeting organizational KPIs
• Support educating relevant cross-functional members of Nestle USA (NUSA) organization on key aspects of ecommerce strategy, business and needs
• Understand ecommerce strategies/roadmaps, organization, operations, shoppers, capabilities and best practices
• Identify relevant KPIs, secure necessary data to measure, track and report out to key stake holders accordingly
• Create and execute annual joint business plans that achieve annual sales and spend targets
• Identify and execute relevant tests and learn plans to improve business performance, internal learnings and capabilities
• Translate category roadmaps and CAPs into actionable plans for assigned retailers
• Monitor and improve brand distribution, representation and discoverability for assigned brands.
• Allocate and manage assigned trade and retail media budget to include maintenance in internal reporting tool and reconciling financial records to ensure accuracy
• Provide accurate and timely eCommerce sales forecasts and conduct regular business reviews
• Lead and support digital growth initiatives for long range planning and innovation meetings for assigned brands and customers.

Qualifications / Certifications

• University Degree (BA/BS) or equivalent experience

Key Requirements

• 1-3+ years experience in eCommerce Account Management at a retailer or manufacturer and/or retail media agency experience, bachelor’s degree
• Ability to manage media budget with accuracy and precision while driving positive ROI
• Strong relationship building capabilities to create and execute joint business plans with retailers
• Proven experience building annual plans, forecasts, analyzing retail programs and managing budgets
• Able to adapt to rapidly changing environment and initiate new processes/ideas to address opportunities
• Able to handle tough negotiations with retailers while building strong connections and partnership with them
• Able to speak to all levels of organization, craft cohesive and compelling stories/business cases to engage and win over stakeholders
• Ability to identify and consistently track key metrics, identify key opportunities and issues and develop/execute plans to address

Salary:$81,828.00 to$130,477.00 per year

Bonus Eligibility:Yes

Thepay rangeprovided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. It is not typical for an individual to be hired at top of range.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at https://www.nestlejobs.com/nestle-in-the-us-benefits

It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others that have chosen to call Nestlé home.

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [e-mail] or please dial 711 and provide this number to the operator: 1-800-321-6467.

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