Sr CTS Quality Consultant

Transamerica; United States; Remote; USD 64,000 - 72,000; Full time

Job summary

An established industry player is seeking a detail-oriented professional to support audit processes in client transitions. This role involves analyzing case audits, identifying trends, and developing effective solutions to enhance operational efficiency. You will collaborate with various teams to ensure accuracy and provide training on best practices. If you have a strong background in financial services and a knack for problem-solving, this opportunity offers a chance to make a significant impact in a dynamic environment where your contributions are valued and recognized.

Benefits

Annual Bonus based on performance

Office environment

Qualifications

• 5+ years of financial services experience required.
• Strong understanding of defined benefit/defined contribution operations.

Responsibilities

• Analyze new case audits and identify trends for improvement.
• Train team members on audit procedures and best practices.

Skills

Analytical Skills

Problem-Solving Skills

Organizational Skills

Time Management Skills

Written Communication Skills

Oral Communication Skills

Basic Accounting Skills

Education

Bachelor’s degree in a business field

Tools

MS Excel

AQT

SharePoint

Job description

Job Family

Customer & Business Quality Assurance

Job Description Summary

Handle a wide variety of audit processes related to the transition of new client business to Transamerica. Provide support in the areas of audit analysis, audit corrections, audit efficiencies, report development, and special projects. Communicate with Client Transition Services (CTS) staff to understand needs and provide effective consultation, error avoidance, and procedures.

Job Description

Responsibilities

• Provide quality support to CTS by running and analyzing new case audits, including but not limited to balances, allocations, default analysis, etc.
• Identify trends related to conversion strategies that may require additional oversight and changes to audit processes.
• Create plan level conversion reconciliations; identify discrepancies and collaborate with the Transition team and Accounting for resolution.
• Support special projects, such as providing technical direction and running ad hoc reports in AQT.
• Identify ways to improve effectiveness, efficiency and “value added” for internal and external customers.
• Develop and implement processes for mitigation of future issues and management of customer expectations.
• Train team members and members of the conversion team on the CTS audit procedures.
• Serve as a subject matter expert to management and internal teams on best practices.

Qualifications

• Bachelor’s degree in a business field or equivalent experience
• Five years of financial services experience
• Strong understanding of defined benefit/defined contribution, or relevant financial operations
• Experience and understanding of installation processes and plan administration
• Knowledge and understanding of fund trading and the relationship between plan assets and system balances
• Analytical and problem-solving skill to perform internal auditing procedures
• Organizational and time-management skills to work on multiple assignments through to completion
• Written and oral communication skills to convey technical information/analysis results
• Basic accounting skills
• Advanced skills in MS Excel

Preferred Qualifications

• Pension plan conversion experience
• Experience with AQT and/or SharePoint

Working Conditions

• Office environment

Compensation

The salary for this position generally ranges between $64,000 - $72,000 annually/per hour. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion.