Sr. CRM Integration Specialist

Gannett Co., Inc.; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

A leading media company is seeking a Senior CRM Integration Specialist to enhance customer experience through effective CRM integrations. This role involves collaboration across teams and requires in-depth knowledge of CRM systems and cloud platforms, with a competitive salary range reflective of experience and expertise.

Qualifications

• 6+ years experience in CRM integration, including data mapping and system configuration.
• Proficient with integration tools and platforms such as APIs.
• Experience in building applications on cloud platforms like GCP or AWS.

Responsibilities

• Oversee the development and management of CRM Integration with other systems using APIs.
• Work with cross-functional teams to gather requirements and translate them into solutions.
• Ensure compliance with data privacy regulations and optimize integration performance.

Skills

CRM integration

Data mapping

Technical consulting

APIs

Cloud platforms

Collaboration

Education

Bachelor's degree in Computer Science

Product Management credential

Tools

Salesforce

ServiceNow

Microsoft

Zapier

Job description

|Current Gannett Employees- Please ensure you are using our abbreviated process on the internal Careers site by logging into Dayforce through MyApps|

Gannett Co., Inc. (NYSE: GCI) is a diversified media company with expansive reach at the national and local level dedicated to empowering and enriching communities. We seek to inspire, inform, and connect audiences as a scalable, growth focused media and digital marketing solutions company. We endeavor to deliver essential content, marketing solutions, and experiences for curated audiences, advertisers, consumers, and stakeholders by leveraging our diverse teams and suite of products to enrich the local communities and businesses we serve. Our current portfolio of trusted media brands includes the USA TODAY NETWORK, comprised of the national publication, USA TODAY, and local media organizations in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom. Our digital marketing solutions brand, LocaliQ, uses innovation and software to enable small and medium-sized businesses to grow, and USA TODAY NETWORK Ventures, our events division, creates impactful consumer engagements, promotions, and races. Gannett open roles are featured on various external job boards. When applying to a position at Gannett, you should be completing an application onGannett Careers viaDayforce .Job postings directing you to complete an application on other external sites may not be valid. To connect with us, visitwww.gannett.com

The Senior CRM Integration Specialist will be responsible for leading the seamless implementation, configuration, and ongoing support of Customer Relationship Management (CRM)integrations with other applications. This role is essential in driving successful CRM integration efforts through customer-focused solutioning, onboarding, and sales support. This role will work closely with CRM vendors, product,engineering, sales, marketing, and customer service teams to ensure data flows efficiently across systems, enhancing customer experience

Responsibilities

Oversee the development and management of CRM Integration with other applications or systems using APIs.

Works with cross-functional teams to gather requirements and translate them into technical solutions.

Leverages deep CRM knowledge to accommodate diverse system configurations to optimize system configurations.

Identify and prioritize which integrations are most valuable to the business, considering factors like market demand, technical feasibility, and ROI.

Work with Product and Tech teams to resolve integration-related technical issues.

Ensures compliance with data privacy regulations and other internal security policies and procedures.

Track the performance of integrations, identify areas for improvement, and work with engineering to optimize them

Develops and maintains documentation for integration processes and workflows.

Partners with P roduct, Tech, and Sales to provide technical expertise and integration solutions .

Develops and presents detailed support materials outlining integration options and benefits.

Assists with onboarding, ensuring a smooth configuration and setup process.

Experience

6+ years of experience in CRM integration, including data mapping, system configuration, data structures, technical consulting, or other directly related experience .

Knowledge and experience of working and integrating with CRM vendors such as Salesforce, ServiceNow, and Microsoft

Proven track record of delivering innovative software solutions to market

Proficiency with integration tools and platforms such as APIs, Zapier, etc.

Experience in building applications to run on public cloud platforms ( e.g., GCP, AWS)

Proven ability to collaborate across organizations, up and down management levels, with globally distributed office locations .

Education

A bachelor's degree in computer science , Engineering, or a related field is required .

A Product Management credential is preferred

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The annualized base salary for this role will range between $120,000 and $150,000. Base compensation is reflective of many factors, including, but not limited to, the market in which one lives/works, individual education level, skills, certifications and experience. Note: variable compensation is not reflected in these figures and based on the role, may be applicable.

Gannett Co., Inc. is a proud equal opportunity employer committed to building and maintaining a diverse workforce. As such, we will consider all qualified applicants for employment and do not discriminate in connection with employment decisions on the basis of an applicant or employee’s race, color, national origin, ethnicity, ancestry, citizenship status, sex, gender, gender identity, gender expression, religion, age, marital status, personal appearance (including height and weight), sexual orientation, family responsibilities, physical or mental disability, medical condition, pregnancy status (including childbirth, breastfeeding or related medical conditions), education, genetic characteristics or information, political affiliation, military or veteran status or other classifications protected by applicable federal, state and local laws in the jurisdictions where Gannett employs employees. In addition, Gannett Co., Inc. will provide applicants who require a reasonable accommodation, as a result of an applicant’s disability or religion, to complete this employment application and/or any other process in connection with an individuals’ application for employment with Gannett Co., Inc. Applicants who require such accommodation should contact Gannett Co., Inc.’s Recruitment Department at [e-mail].