Sr CRM Account Executive - HCLS

ServiceNow; San Diego (CA); Híbrido; USD 120.000 - 190.000; Jornada completa

Descripción de la vacante

ServiceNow is seeking a CRM Prime Account Executive to drive the CRM business with curiosity, confidence, and the technical fluency to demonstrate value. You will lead discovery, present compelling demos, and articulate how CRM solutions unlock measurable business outcomes.

You will build executive relationships, develop account and territory plans, coordinate a cross‑functional team, and serve as a trusted advisor while pursuing opportunities and customer success.

Formación

• 10+ years of sales experience within software or solutions sales.
• Prior success selling CRM or adjacent solutions (FSM, S2P, Q2C) to Enterprise HCLS.
• Experience establishing trusted relationships with current and prospective clients and other teams.
• Experience producing new business, negotiating deals, and maintaining healthy C-Level relationships.
• Track record of high quota attainment and consistently hitting annual sales targets.
• Experience in leveraging or integrating AI into work processes, decision-making, or problem-solving.
• Experience promoting a customer success focus in a "win as a team" environment.
• Willingness to travel up to 50%.

Responsabilidades

• Sell to line of business owners across Call center, customer service, field operations, Revenue Operations, and Sales organizations.
• Build relationships with customer executives and decision makers, understanding their CRM priorities and purchasing process.
• Develop account and territory plans that identify priority customers, growth opportunities, and actions needed to pursue them.
• Oversee client relationship mapping, orchestrating an account strategy with a broad virtual team.
• Be a trusted advisor to customers by understanding their business and advising on how ServiceNow CRM can help achieve goals.
• Hold Customer Business Reviews (CBRs) to understand business use case and objectives, adoption, and expansion opportunities.

Conocimientos

CRM Sales

Enterprise Accounts

AI in CRM

Executive relationships

Value selling

Forecasting & pipeline

Descripción del empleo

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The CRM Prime AE role is a sales role built for experienced sellers who have the curiosity, confidence, and technical acumen to transform a customer’s business. You will play a pivotal role in shaping ServiceNow’s CRM business and work on exciting and transformational sales opportunities. People who excel at this job can lead discovery sessions, leverage value-based selling, and deliver measurable business outcomes through customer specific priorities and use cases. The CRM Prime Account Executive has the technical fluency to present, demo, and provide customers with the confidence to invest in ServiceNow CRM Solutions.

What you get to do in this role:

Sell to line of business owners across: Call center & customer service, field operations, Revenue Operations, and Sales organizations.

Build relationships with customer executives and decision makers, understanding their CRM Priorities and purchasing process.

Develop account and territory plans that identify priority customers, growth opportunities, and the actions needed to pursue them.

Oversee client relationship mapping, orchestrating an account strategy while leading across a broad virtual team (Sales Specialists, Solutions Consultant, Success resources, Partners and Marketing, etc.)

Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow CRM can help them achieve their business goals

Hold Customer Business Reviews (CBRs) to understand business use case and objectives, customer adoption, and identify expansion opportunities.

Qualifications

10+ years of sales experience within software OR solutions sales organization

Prior success selling CRM or adjacent solutions (FSM, S2P, Q2C) to Enterprise HCLS

Experience establishing trusted relationships with current and prospective clients and other teams

Experience producing new business, negotiate deals, and maintain healthy C-Level relationships

Track record of high quota attainment and consistently hitting annual sales targets

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

Experience promoting a customer success focus in a "win as a team" environment

Willingness to travel up to 50%

Additional Information

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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