Sr. Corporate Travel Consultant

Internova Travel Group; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading travel services provider in the United States is seeking a Sr. Corporate Travel Specialist to assist advisors in booking travel arrangements and provide outstanding customer service. The role requires a minimum of five years of experience in the travel industry and proficiency in the Sabre system. Ideal candidates will excel in a fast-paced environment and handle multiple responsibilities effectively. This position offers flexibility in work hours and a comprehensive benefits package.

Benefits

Flexible medical and dental plans

401k Plan with company match

Discounted travel options

Access to LinkedIn Learning

Paid parental leave

Qualifications

• Minimum five years of experience as a full-time travel agent.
• Proficient native Sabre with 5+ years of experience.
• Ability to handle difficult situations with little guidance.

Responsibilities

• Provide support and assistance to advisors in booking travel.
• Research and resolve queries efficiently.
• Deliver extraordinary customer service to all clients.

Skills

Experience as a travel agent

Proficient in Sabre

Strong communication skills

Attention to detail

Customer service approach

Tools

SABRE

Worldspan

ClientBase

Job description

Overview

Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel agencies. More than 1,500 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC’s combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients.

Responsibilities

The Sr. Corporate Travel Specialist role is responsible for providing support and assistance to advisors in booking air, hotel, car, and all supporting services. The position will also be responsible for researching, tracking, and escalating queries to resolution. Approximately 80 - 90% of role is to provide coverage for independent advisors while they are on vacation or otherwise unavailable and the other 10 - 20% is to provide general office support and assistance on special projects. This person must be comfortable collaborating with all team members by servicing corporate and leisure support.

This position has a normal schedule of 9:00am-6:00pm PT but will require occasional flexibility to work ET hours as well.

• Book air, car, and hotel, in addition to invoicing and ticketing, using the SABRE reservation system.
• Provide support services to Advisors.
• Assist Advisors servicing corporate accounts.
• Provide vacation/out of office coverage for Advisors.
• Adept at using the internet to research destinations, accommodations, travel advisories, reviews, and costs to best meet customers’ travel objectives.
• Deliver extraordinary customer service to all GTC customers.
  • Greet all customers with enthusiasm.
  • Provide consultative service to travelers and travel arrangers throughout the booking process.
  • Complete all reservations in an accurate and timely manner.
• Prioritize daily tasks to achieve timely completion of all travel arrangements including ticketing, invoicing, and accounting related to the same.
• Handle most customer service issues directly with the appropriate vendor(s) with the goal of achieving the best resolution on behalf of and in the interest of customers and the company.
• Serve as back up to Advisor Assist desk.
• Support Paid Services on an ad hoc basis.
• Assist with researching and correcting Agresso errors.
• Assist with special projects as needed.

Qualifications

• Minimum five (5) years of experience as a full-time travel agent, booking domestic and foreign travel, using public and private carriers along with vendors in the Leisure World
• Proficient native Sabre with 5+ years of experience to include knowledge of GDS formats, short cuts, enhancements, pricing, ticketing and exchanges.
• Second GDS experience of Worldspan or Travelport is a plus
• ClientBase knowledge a plus.
• Ability to handle difficult situations with little or no guidance, knows when to escalate to a leader.
• Good understanding of key GTC initiatives and employs good communication skills.
• Flexible hours
• Team player
• Exceptional attention to detail
• Pro-active customer service approach
• Strong written and verbal communication skills
• Able to work as part of a team
• Thrive in a fast-paced environment and be able to handle multiple responsibilities

PAY AND BENEFITS

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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