Sr. Corp Operations Consultant

PMA Companies; Trenton (NJ); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading insurance solutions provider is seeking an experienced Underwriting Assistant to support installation and maintenance of workflow operations. Ideal candidates will have a minimum of 5-7 years in the field, strong communication skills, and the ability to work independently. This position offers a remote work opportunity and requires knowledge of property and casualty insurance policies. Join us to enhance our business operations and contribute to effective training and documentation processes.

Qualifications

• Minimum 5-7 years of Underwriting Assistant experience.
• Prior experience in a Supervisory or Insurance Operations role is a plus.

Responsibilities

• Support field office operations with analysis and problem resolution.
• Coordinate workload support for Branch/Rating units and monitor processing quality.
• Lead representation of Underwriting interests and provide timely project responses.

Skills

Knowledge of rating and policy issuance

Excellent oral and written communication skills

Ability to work independently

Tools

Windows

Microsoft Office

Multiple company-specific insurance programs

Job description

Job Description

The ideal candidate will support the installation and maintenance of efficient and effective processing activities, evaluate current workflow, and identify opportunities for improvement. They will establish standard workflows based on best practices, coordinate and validate documentation, standardize roles and responsibilities, and lead analysis, resolution, and communication of workflow modifications.

Key responsibilities include:

• Supporting field office operations by providing proactive analysis and problem resolution to support the business plan.
• Coordinating workload support for Branch/Rating units, monitoring monthly booking, processing timeliness, quality, and training plans of field units, and monitoring staffing adequacy.
• Leading representation of Underwriting/Underwriting Support interests and issues, establishing presence as a "go-to" resource, and providing timely response to project requirements.
• Confering with Subject Matter Experts at all levels to obtain a complete understanding of business practices and procedures, and quickly learning and translating business products and procedures into clear, concise training modules in a timely manner.
• Organizing and implementing a structured approach to the delivery of training materials, conducting and coordinating delivery of training, and using presentation skills to create excitement and motivate the audience.
• Demonstrating commitment to the Company's Code of Business Conduct and Ethics, and applying knowledge of compliance policies and procedures, standards, and laws applicable to job responsibilities in the performance of work.

Qualifications

• Knowledge of rating and policy issuance for all lines of Property and Casualty insurance in multiple states.
• Minimum 5-7 years of Underwriting Assistant experience.
• Working knowledge of Windows, Microsoft Office, Internet, and multiple company-specific insurance programs.
• Excellent oral and written communication skills.
• Ability to work independently with minimal supervision.
• Prior experience in a Supervisory or Insurance Operations role is a plus.

This is a remote opportunity.