Sr. Corp Operations Consultant

PMA Companies; Frederick (MD); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading insurance company is seeking an experienced Underwriting Support professional. The ideal candidate will be responsible for coordinating field office operations, providing proactive analysis and problem resolution, and delivering training materials. A minimum of 5-7 years of related experience is required, along with strong communication skills. This position offers a remote work opportunity.

Qualifications

• Minimum 5-7 years of Underwriting Assistant experience.
• Prior experience in a Supervisory or Insurance Operations role is a plus.

Responsibilities

• Supporting field office operations with analysis and problem resolution.
• Coordinating workload support and monitoring processing timeliness.
• Leading representation of Underwriting/Underwriting Support interests.
• Confer with Subject Matter Experts to understand business procedures.
• Organizing and delivering training materials to staff.
• Commitment to the Company's Code of Business Conduct and Ethics.

Skills

Knowledge of rating and policy issuance for Property and Casualty insurance

Excellent oral and written communication skills

Ability to work independently

Tools

Windows

Microsoft Office

Job description

Job Description

The ideal candidate will support the installation and maintenance of efficient and effective processing activities, evaluate current workflow, and identify opportunities for improvement. They will establish standard workflows based on best practices, coordinate and validate documentation, standardize roles and responsibilities, and lead analysis, resolution, and communication of workflow modifications.

Key responsibilities include:

• Supporting field office operations by providing proactive analysis and problem resolution to support the business plan.
• Coordinating workload support for Branch/Rating units, monitoring monthly booking, processing timeliness, quality, and training plans of field units, and monitoring staffing adequacy.
• Leading representation of Underwriting/Underwriting Support interests and issues, establishing presence as a "go-to" resource, and providing timely response to project requirements.
• Confering with Subject Matter Experts at all levels to obtain a complete understanding of business practices and procedures, and quickly learning and translating business products and procedures into clear, concise training modules in a timely manner.
• Organizing and implementing a structured approach to the delivery of training materials, conducting and coordinating delivery of training, and using presentation skills to create excitement and motivate the audience.
• Demonstrating commitment to the Company's Code of Business Conduct and Ethics, and applying knowledge of compliance policies and procedures, standards, and laws applicable to job responsibilities in the performance of work.

Qualifications

• Knowledge of rating and policy issuance for all lines of Property and Casualty insurance in multiple states.
• Minimum 5-7 years of Underwriting Assistant experience.
• Working knowledge of Windows, Microsoft Office, Internet, and multiple company-specific insurance programs.
• Excellent oral and written communication skills.
• Ability to work independently with minimal supervision.
• Prior experience in a Supervisory or Insurance Operations role is a plus.

This is a remote opportunity.