Commercial Loan Production Associate

Santander Consumer USA Inc.; Southington (CT); Hybrid; USD 64,000 - 108,000; Full time

Job summary

Santander Consumer USA Inc. is seeking a Loan Production Associate to drive commercial loan applications from submission through preclosing.

The role covers commercial, industrial, and real estate secured loans ranging from $500K to $10MM, requiring strong coordination with Lines of Business, Underwriting, and Loan Operations. The candidate should have a Bachelor’s degree and 5+ years in commercial loan operations, with excellent communication and Microsoft Office skills.

Qualifications

• Bachelor’s Degree in related field required.
• 5+ years experience with commercial loan operations.
• Excellent communication and organization; detail-oriented.
• Strong knowledge of Microsoft Office and banking systems.
• Experience with Syndicated and Commercial loan products.
• Ability to coordinate across Line of Business, Underwriting and Loan Operations.

Responsibilities

• Drive credit onboarding from application through closing.
• Manage multiple credit applications with status tracking.
• Coordinate client outreach to collect documentation.
• Review loan docs and anticipate workflow challenges.
• Ensure due diligence materials are received and respond to inquiries.
• Provide primary contact for application status inquiries.
• Prepare commitment letters aligned with credit terms.
• Own the process to ensure timely, high-quality closings.
• Coordinate loan documentation and preclosing QC.
• Communicate with clients, Relationship Managers, and back-office teams.

Skills

Communication skills

Organizational skills

MS Office proficiency

Team player

Commercial Banking knowledge

Deadline-oriented

Syndicated loans

Legal docs review

Workflow optimization

Banking regulations knowledge

Education

Bachelor’s Degree in related field

Tools

Microsoft Office Suite

Job description

It Starts With You:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference.

The Difference You Make:

*** This role has a hybrid work schedule that consists of 3 days in the office and 2 days working remotely.**

This Loan Production Associate role is designed to be the primary internal and external point of contact driving commercial loan applications from the point of application through preclosing. Transactions include commercial, industrial, and real estate secured and are expected to range in size from $500K to $10MM. Responsibilities begin with verification of completed application submittal documentation, and end with verification of preclosing documentation collection. Application support can stretch to include tasks before and after these key gates, but the primary objective is to ensure loan applications move through the onboarding process leveraging collaboration with Lines of Business, Underwriting, and Loan Operations.

• Drives consistency and accountability across the credit and loan onboarding process by managing an origination pipeline of commercial credit requests through workflow stages from application through closing.
• Manage multiple credit applications simultaneously with careful tracking of application status and next steps required for an application to advance.
• Coordinates with Line of Business on customer outreach effort to ensure required documentation is collected and uploaded into the Loan Origination System.
• Thoroughly review all loan application documentation, anticipate potential workflow challenges, and take proactive measures to resolve obstacles in advance.
• Coordinates with Underwriting to ensure receipt of sufficient due diligence materials, seek responses to credit inquiries, and maintain status communication to Line of Business.
• Serves as a primary point-of-contact for all application status inquiries and/or problems arising throughout the loan approval and closing processes.
• Prepares and issues commitment letters consistent with the credit approval terms and provides customer follow-up if questions arise.
• Acts as the primary process owner of the credit request to ensure a timely and high-quality closing is achieved by tracking application status, following up on missing information, proactively solving problems, and collaborating with cross functional teams.
• Coordinates preparation of all necessary loan documentation and exercises preclosing quality control in preparation for deal closing and scheduling activities.
• Coordinates correspondence, both verbal and written, among clients, Relationship Managers, Middle & Back Office operations, and Counsel, as necessary.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required

Professional Experience:

• 5+ Years Experience with commercial loan operations. - Required

Skills:

• Excellent communication, good organizational skills, and attention to detail.
• Solid knowledge/skills of Microsoft Office Suite and various bank systems.
• Ability to adapt quickly and be a team player.
• Working knowledge in Commercial Banking.
• Ability to meet deadlines.
• Strong knowledge of the Syndicated and Commercial Loan products and markets.
• Ability to review and interpret legal documentation supporting these products.
• In depth knowledge of market initiatives to streamline and automate Middle Office support functions.
• Knowledge of industry standards and best practices for Syndicated and Commercial loans.
• Knowledge of Banking Regulations and Standard Practices.
• Expertise in continuously reviewing workflow and the ability to functionalize ideas for organizational change. Also, ensure all departmental structural and procedural changes are implemented where necessary.
• Ability to clearly convey complex concepts and issues in a concise way.

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship:

Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum: $63,750.00 USD

Maximum: $107,500.00 USD

We Value Your Impact:

Your contribution matters and it's recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standingand walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.