Sr. Consumer Loan Specialist - Sales Customer Service

Republic Finance; Tampa (FL); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health, Dental, & Vision Insurance

15 days PTO + personal day

401k + employer match

Life Insurance & Long Term Disability

Employee Assistance Program

LinkedIn Learning access

Employee of the Month program

Charitable giving support

Job summary

Republic Finance is seeking a results‑driven loan production associate in Tampa. The role involves originating new loan business, assessing customer needs, and guiding applicants through the process to closure.

Key responsibilities include explaining products, resolving questions, and maintaining daily loan portfolio operations while meeting performance targets in a dynamic financial services environment.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years in a goal‑oriented, incentive‑based sales role.
• 1+ years in consumer finance preferred.
• Professional demeanor and strong communication skills.
• Ability to work independently and as part of a team.
• Proficiency with Windows and Microsoft Office Suite.
• Valid driver’s license, reliable transportation, and auto insurance.
• Willingness to undergo employment credit checks, background checks and drug screening.
• Eligible for insurance licensing per state requirements.

Responsibilities

• Originates new loan business with new and existing customers.
• Evaluates customer needs to recommend loan and voluntary product solutions.
• Completes loan applications, proposals and offers; follows up with applicants.
• Explains loan processes and answers questions about products and processing.
• Addresses customer concerns and collaborates with management on strategies for problem loans.
• Closes loans, assembles folders and documents.
• Meets or exceeds loan goals and manages daily servicing of a growing loan portfolio.
• Uses analytical skills to resolve customer issues quickly and effectively.
• Maintains compliance with policies, procedures and regulatory requirements.
• Answers calls, checks voicemails, and supports branch operations.

Skills

Strong communication

Customer relations

Professional demeanor

Independent worker

Education

High school diploma or equivalent

Tools

Windows

Microsoft Office

Job description

Overview & Responsibilities

Are you looking for a long-term opportunity with a growing financial services company that rewards performance and gives back to its community? If so, please read on! This position earns a competitive salary of $36,000 per year (paid hourly), plus an uncapped monthly bonus that averages $8,000 annually! In addition, we offer amazing benefits and perks, including health, dental, and vision insurance with employer contribution as well as paid time off (PTO), paid holidays, a 401(k) plan with company match after one year, regular bonuses, and short and long-term disability.

Job responsibilities are as follows:

• Actively seeks opportunities to originate new loan business with new and existing customers.


• Evaluates customer needs to recommend the best consumer loan and voluntary product solutions.


• Completes loan applications, proposals and offers for new borrowers and follows up with pending applicants.


• Assists potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing.


• Take ownership of customer concerns and works with management to formulate and execute strategies for potential problem loans.


• Closes loans, assembles loan folders, and breaks down files.


• Consistently meets or exceeds loan goals.


• Responsible for day-to-day servicing of an ever-growing, complex consumer loan portfolio.


• Applies analytical skills to quickly and efficiently resolve any customer issues.


• Effectively builds trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, including core values, company policies, operational procedures and compliance.


• Processes insurance claims, follow-ups and payments daily and maintains insurance log.


• Provides excellent customer care through daily transactions, customer inquiries and problem resolution.


• Adheres to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance.


• Answers incoming phone calls; checks branch's voicemail.


• Assists Branch Manager with miscellaneous operational tasks such as daily initialization, preparing daily deposit and importing live checks.

Requirements

• High school diploma or equivalent.


• Minimum of 2 years of experience in a goal oriented, incentive based sales role.


• 1+ years of experience in the consumer finance industry preferred.


• Professional demeanor, positive attitude, strong communication and customer relations skills


• Ability to work well independently, as well as a dedicated team member.


• Ability to work in a fast-paced environment and successfully navigate priorities.


• Proficiency with Windows and Microsoft Office Suite


• Valid driver's license, reliable transportation, and auto insurance


• Willingness to comply with our company policy regarding employment credit check, background checks and drug screening


• Ability to meet the eligibility requirements for insurance licensing in order to sell voluntary insurance products. Eligibility is based on a criminal background check conducted by the state's department of insurance.

Benefits

• Health, Dental, & Vision Insurance


• 15 days of Paid Time Off (PTO) to start + 1 additional personal day


• 401k + employer match


• Company provided Life Insurance & Long Term Disability


• Employee Assistance Program - Confidential mental health support

Additional benefits with Republic Finance include:

• Access to LinkedIn Learning's library of 10,000+ professional development courses


• Employee of the Month Program


• Philanthropic support for multiple charities including an annual drive for St. Jude Children's Research Hospital


• Professional offices with a friendly team environment


• Monthly incentive bonus pay


• Internal promotions

Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug-Free Workplace.