Sr. Consumer Loan Specialist - Sales Customer Service

Republic Finance; Lawrenceville (GA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO 15 days

401(k) with match

Life insurance

Long-term disability

Employee Assistance Program

LinkedIn Learning access

Employee of the Month

Charity drives support

Monthly incentive bonus

Internal promotions

Job summary

Republic Finance in Georgia is hiring for a consumer loan specialist. This role offers a competitive base salary of $36,000 per year, paid hourly, plus an uncapped monthly bonus averaging $8,000 annually, along with comprehensive benefits.

You will originate loans, evaluate customer needs, process applications, and provide excellent service while meeting loan goals. Strong communication and integrity are essential; drive and teamwork are rewarded.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years in a goal oriented, incentive based sales role.
• 1+ years in consumer finance preferred.
• Professional demeanor, positive attitude, strong communication and customer relations skills.
• Ability to work independently and as part of a team.
• Ability to work in a fast-paced environment and manage priorities.
• Proficiency with Windows and Microsoft Office Suite.
• Valid driver's license, reliable transportation, and auto insurance.
• Willingness to comply with employment credit checks, background checks and drug screening.
• Eligibility for insurance licensing based on background check.

Responsibilities

• Actively seeks opportunities to originate new loan business with customers.
• Evaluates customer needs to recommend loan solutions.
• Completes loan applications and follows up with applicants.
• Explains the loan process and answers questions about products.
• Owns customer concerns and supports management strategies for problem loans.
• Closes loans and assembles loan folders.
• Meets or exceeds loan goals.
• Manages day-to-day servicing of a growing loan portfolio.
• Uses analytics to resolve customer issues quickly.
• Builds trust by upholding company policies and compliance.
• Processes insurance claims, follow-ups and payments daily.
• Delivers excellent customer care and handles inquiries.
• Adheres to corporate, legal, and regulatory guidelines.
• Answers calls and checks voicemail.
• Assists Branch Manager with daily operations and deposits.

Job description

Overview & Responsibilities

Are you looking for a long-term opportunity with a growing financial services company that rewards performance and gives back to its community? If so, please read on! This position earns a competitive salary of $36,000 per year (paid hourly), plus an uncapped monthly bonus that averages $8,000 annually! In addition, we offer amazing benefits and perks, including health, dental, and vision insurance with employer contribution as well as paid time off (PTO), paid holidays, a 401(k) plan with company match after one year, regular bonuses, and short and long-term disability.

Job responsibilities are as follows:

• Actively seeks opportunities to originate new loan business with new and existing customers.


• Evaluates customer needs to recommend the best consumer loan and voluntary product solutions.


• Completes loan applications, proposals and offers for new borrowers and follows up with pending applicants.


• Assists potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing.


• Take ownership of customer concerns and works with management to formulate and execute strategies for potential problem loans.


• Closes loans, assembles loan folders, and breaks down files.


• Consistently meets or exceeds loan goals.


• Responsible for day-to-day servicing of an ever-growing, complex consumer loan portfolio.


• Applies analytical skills to quickly and efficiently resolve any customer issues.


• Effectively builds trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, including core values, company policies, operational procedures and compliance.


• Processes insurance claims, follow-ups and payments daily and maintains insurance log.


• Provides excellent customer care through daily transactions, customer inquiries and problem resolution.


• Adheres to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance.


• Answers incoming phone calls; checks branch's voicemail.


• Assists Branch Manager with miscellaneous operational tasks such as daily initialization, preparing daily deposit and importing live checks.

Requirements

• High school diploma or equivalent.


• Minimum of 2 years of experience in a goal oriented, incentive based sales role.


• 1+ years of experience in the consumer finance industry preferred.


• Professional demeanor, positive attitude, strong communication and customer relations skills


• Ability to work well independently, as well as a dedicated team member.


• Ability to work in a fast-paced environment and successfully navigate priorities.


• Proficiency with Windows and Microsoft Office Suite


• Valid driver's license, reliable transportation, and auto insurance


• Willingness to comply with our company policy regarding employment credit check, background checks and drug screening


• Ability to meet the eligibility requirements for insurance licensing in order to sell voluntary insurance products. Eligibility is based on a criminal background check conducted by the state's department of insurance.

Benefits

• Health, Dental, & Vision Insurance


• 15 days of Paid Time Off (PTO) to start + 1 additional personal day


• 401k + employer match


• Company provided Life Insurance & Long Term Disability


• Employee Assistance Program - Confidential mental health support

Additional benefits with Republic Finance include:

• Access to LinkedIn Learning's library of 10,000+ professional development courses


• Employee of the Month Program


• Philanthropic support for multiple charities including an annual drive for St. Jude Children's Research Hospital


• Professional offices with a friendly team environment


• Monthly incentive bonus pay


• Internal promotions

Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug-Free Workplace.