Sr. Consumer Loan Specialist - Sales Customer Service

Republic Finance

Indianapolis (IN)

On-site

USD 34,200 - 41,800

Full time

14 days+

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Benefits offered by this job

Health, Dental, & Vision Insurance

15 days of Paid Time Off (PTO)

401(k) with employer match

Employee Assistance Program

Job summary

A financial services company in Indianapolis is seeking a Sr. Consumer Loan Specialist focused on customer service and sales. In this role, you will ensure positive customer experiences while originating consumer loans and meeting sales goals. The position offers a competitive salary of $38,000 annually plus monthly bonuses and numerous benefits including health insurance and a 401(k) plan. Join our team to grow your career in a supportive environment.

Qualifications

Minimum of 2 years in a goal-oriented, incentive-based sales role.
1+ years of experience in the consumer finance industry preferred.
Ability to meet insurance licensing eligibility requirements.

Responsibilities

Ensure a positive total customer experience while originating consumer loans.
Meet or exceed loan goals consistently.
Build trust with customers and internal staff.

Skills

Strong communication

Customer relationship skills

Goal-oriented sales

Analytical skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Sr. Consumer Loan Specialist - Sales Customer Service

Apply for the Sr. Consumer Loan Specialist - Sales Customer Service role at Republic Finance.

Overview & Responsibilities

Are you looking for a long‑term opportunity with a growing financial services company that rewards performance and gives back to its community? If so, please read on! This position earns a competitive salary of $38,000 per year (paid hourly), plus an uncapped monthly bonus that averages $8,000 annually. We also offer a $2,500 sign‑on bonus and $500 after 90 days with a satisfactory rating. In addition, we offer amazing benefits and perks, including health, dental, and vision insurance with employer contribution, paid time off, paid holidays, a 401(k) plan with company match after one year, regular bonuses, and short‑ and long‑term disability.

As a Sr. Consumer Loan Specialist, you will be a key team member in the branch. Your primary responsibility is to ensure a positive total customer experience while originating consumer loans, completing loan applications, developing strong customer relationships and meeting sales goals. You will also assist the Branch Manager with daily operational tasks and set an example for other team members. The successful candidate will possess a professional demeanor, outgoing/positive attitude, reliability, and excellent oral and written communication skills.

About Republic Finance

Republic Finance has helped customers meet their personal finance goals for more than 70 years by providing a variety of consumer loans, flexible lending options, and incomparable customer service. We serve over 300,000 customers in more than 250 communities throughout the US and continue to expand into new states each year. Our Core Values focus on Our Team, Our Customers, and Our Performance. We identify lending options that fit each customer’s unique needs and dedicate ourselves to giving back to our communities with volunteer opportunities, food drives, back‑to‑school drives, and an annual fundraiser for St. Jude Children’s Research Hospital. Our growing company offers a bright future with a clear career path, many growth opportunities, a supportive culture, great benefits, competitive pay, and rewards for performance.

Job responsibilities

Actively seeks opportunities to originate new loan business with new and existing customers.
Evaluates customer needs to recommend the best consumer loan and voluntary product solutions.
Completes loan applications, proposals and offers for new borrowers and follows up with pending applicants.
Assists potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing.
Takes ownership of customer concerns and works with management to formulate and execute strategies for potential problem loans.
Closes loans, assembles loan folders, and breaks down files.
Consistently meets or exceeds loan goals.
Responsible for day‑to‑day servicing of an ever‑growing, complex consumer loan portfolio.
Applies analytical skills to quickly and efficiently resolve any customer issues.
Effectively builds trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, including core values, company policies, operational procedures and compliance.
Processes insurance claims, follow‑ups and payments daily and maintains an insurance log.
Provides excellent customer care through daily transactions, customer inquiries and problem resolution.
Adheres to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance.
Answers incoming phone calls; checks branch’s voicemail.
Assists Branch Manager with miscellaneous operational tasks such as daily initialization, preparing daily deposit and importing live checks.

Requirements

High school diploma or equivalent.
Minimum of 2 years of experience in a goal‑oriented, incentive‑based sales role.
1+ years of experience in the consumer finance industry preferred.
Professional demeanor, positive attitude, strong communication and customer relationship skills.
Ability to work well independently, as well as a dedicated team member.
Ability to work in a fast‑paced environment and successfully navigate priorities.
Proficiency with Windows and Microsoft Office Suite.
Valid driver’s license, reliable transportation, and auto insurance.
Willingness to comply with our company policy regarding employment credit check, background checks and drug screening.
Ability to meet the eligibility requirements for insurance licensing in order to sell voluntary insurance products. Eligibility is based on a criminal background check conducted by the state’s department of insurance.

Benefits

Health, Dental, & Vision Insurance
15 days of Paid Time Off (PTO) to start + 1 additional personal day
401(k) + employer match
Company‑provided Life Insurance & Long Term Disability
Employee Assistance Program – Confidential mental health support

Additional benefits

Access to LinkedIn Learning’s library of 10,000+ professional development courses
Employee of the Month Program
Philanthropic support for multiple charities including an annual drive for St. Jude Children’s Research Hospital
Professional offices with a friendly team environment
Monthly incentive bonus payInternal promotions

Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age, disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug‑Free Workplace.

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