Sr. Consumer Loan Specialist - Sales Customer Service

Republic Finance; Gardendale (AL); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(k) with company match

PTO & paid holidays

Bonus pay – monthly

Job summary

Republic Finance in Gardendale, AL is seeking a Sr. Consumer Loan Specialist to join our branch team.

You will originate consumer loans, complete loan applications, develop strong customer relationships, and consistently meet sales goals while delivering a positive total customer experience. You will assist the Branch Manager with daily operations, model professionalism, communicate clearly, ensure compliance with policies, and provide outstanding service through daily transactions and problem

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in a goal‑oriented, incentive‑based sales role.
• 1+ years of experience in the consumer finance industry preferred.

Responsibilities

• Originate consumer loans and complete loan applications.
• Develop strong customer relationships and meet sales goals.
• Assist Branch Manager with daily operational tasks and compliance.

Skills

Loan origination

Sales-driven

Customer service

Education

High school diploma or equivalent

Tools

Windows

Microsoft Office

Job description

Overview & Responsibilities

Are you looking for a long-term opportunity with a growing financial services company that rewards performance and gives back to its community? If so, please read on! This position earns a competitive salary of $36,000 per year (paid hourly), plus an uncapped monthly bonus that averages $8,000 annually. In addition, we offer amazing benefits and perks, including health, dental, and vision insurance with employer contribution, paid time off (PTO), paid holidays, a 401(k) plan with company match after one year, regular bonuses, and short- and long-term disability. As a Sr. Consumer Loan Specialist, you will be a key team member in the branch. Your primary responsibility is to ensure a positive total customer experience while originating consumer loans, completing loan applications, developing strong customer relationships, and meeting sales goals. You will also assist the Branch Manager with daily operational tasks and set and be a role model to other team members. The successful candidate will possess a professional demeanor, outgoing/positive attitude, reliability, and excellent oral and written communication skills.

About Republic Finance

We have helped our customers meet their personal finance goals for more than 70 years by providing a variety of consumer loans, flexible lending options, and incomparable customer service. We are proud to serve over 300,000 customers in more than 250 communities throughout the US, and we continue to expand into new states each year. Our Core Values are at the heart of everything we do with a focus on Our Team, Our Customers, and Our Performance. We are committed to our customers, identifying lending options that fit each of their unique needs, and also to giving back to our communities through philanthropy, volunteer opportunities, food drives, and an annual fundraiser for St. Jude Children’s Research Hospital.

Our growing company offers a bright future for our employees. We provide a clear career path and many growth opportunities, a supportive culture, great benefits, competitive pay, and reward performance.

Job Responsibilities

• Actively seek opportunities to originate new loan business with new and existing customers.
• Evaluate customer needs to recommend the best consumer loan and voluntary product solutions.
• Complete loan applications, proposals, and offers for new borrowers and follow up with pending applicants.
• Assist potential borrowers by explaining the loan process and answering questions about loan products and processing.
• Take ownership of customer concerns and work with management to formulate and execute strategies for potential problem loans.
• Close loans, assemble loan folders, and break down files.
• Consistently meet or exceed loan goals.
• Responsible for day‑to‑day servicing of an ever‑growing, complex consumer loan portfolio.
• Apply analytical skills to quickly and efficiently resolve any customer issues.
• Effectively build trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, including core values, company policies, operational procedures, and compliance.
• Process insurance claims, follow‑ups, and payments daily, and maintain insurance log.
• Provide excellent customer care through daily transactions, customer inquiries, and problem resolution.
• Adhere to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance.
• Answer incoming phone calls and check branch’s voicemail.
• Assist the Branch Manager with miscellaneous operational tasks such as daily initialization, preparing daily deposit, and importing live checks.

Requirements

• High school diploma or equivalent.
• Minimum of 2 years of experience in a goal‑oriented, incentive‑based sales role.
• 1+ years of experience in the consumer finance industry preferred.
• Professional demeanor, positive attitude, strong communication, and customer relations skills.
• Ability to work well independently and as a dedicated team member.
• Ability to work in a fast‑paced environment and successfully navigate priorities.
• Proficiency with Windows and Microsoft Office Suite.
• Valid driver’s license, reliable transportation, and auto insurance.
• Willingness to comply with company policy regarding employment credit checks, background checks, and drug screening.
• Ability to meet the eligibility requirements for insurance licensing to sell voluntary insurance products. Eligibility is based on a criminal background check conducted by the state’s department of insurance.

Benefits

We offer a competitive compensation and benefits package including:

• Health, Dental, & Vision Insurance
• 15 days of Paid Time Off (PTO) to start + 1 additional personal day
• 401(k) + employer match
• Company provided Life Insurance & Long Term Disability
• Employee Assistance Program – confidential mental health support

Additional benefits with Republic Finance include:

• Access to LinkedIn Learning’s library of 10,000+ professional development courses
• Employee of the Month Program
• Philanthropic support for multiple charities including an annual drive for St. Jude Children’s Research Hospital
• Professional offices with a friendly team environment
• Monthly incentive bonus pay
• Internal promotions

Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age, disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug-Free Workplace.