Sr. Conference Services Manager - Hotel Washington

schultehotelcareers; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance

401k Plan

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts

Job summary

Hotel Washington is seeking a dynamic Conference Services Manager to create a spirited and thoughtful experience for guests and our team. You will network with clients and the community, manage complex events, and lead a multi-faceted team in a fast-paced setting.

This role emphasizes relationship-building, planning, execution, and upselling opportunities, with an emphasis on superior guest service and collaboration across departments.

Qualifications

• Flexible work hours to ensure client needs are met.
• Excellent communication across verbal, written, and non‑verbal
• Computer skills with MS Office and Opera
• Thorough knowledge of Hotel Food & Beverage operations
• Refined verbal and written communication skills
• Effective management, leadership, and organizational abilities
• Able to work a flexible schedule including occasional weekends and holidays
• Appropriate, professional appearance and presentation

Responsibilities

• Knowledge of Hotel Food & Beverage and Banquet Operations; manage team and guest relations.
• Prepare resumes for groups and review details in weekly meetings.
• Adhere to Catering and Conference Services SOPs.
• Promptly handle all steps in event planning and execution processes.
• Proactively establish rapport with clients and be visible during conferences to meet expectations.
• Conduct pre-conference meetings as needed.
• Coordinate with banquet managers for related functions and relay client requests.
• Conduct planning meetings and site inspections.
• Work with banquet department on event execution and evaluating alternatives.
• Prepare banquet event orders and group resumes.
• Set a positive example for guest relations.
• Respond to guest problems and complaints.
• Ensure BEOs are accurate and shared with all departments.
• Be aware of revenue opportunities and upsell where possible.
• Manage room blocks efficiently.
• Coordinate all aspects of convention services and establish client relationships.

Skills

Excellent communication

Flexible schedule

Leadership

Organizational skills

Guest relations

Multitasking

Tools

Opera

Delphi.fdc

Microsoft Office

PowerPoint

Job description

Hotel Washington is seeking a dynamic, service-oriented, and creative Conference Services Manager to have fun by creating a spirited and thoughtful experience for our guests and our team! This position requires networking skills to create strong relationships in the community and with our clients, great multi-tasking abilities, and the desire to succeed! Our Conference Services Manager must enjoy working in a fast-paced, multi-faceted atmosphere, and have an outgoing personality with great communication skills. This, with an eagerness to learn are assets we look for. Join us. We are waiting for you!!

What\'s in it for you?

When you join Hotel Washington you\'ll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Hotel Washington provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

Our Company:Hotel Washington

is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES

• This role will have a knowledge of Hotel Food & Beverage and Banquet Operations and possess effective management, organizational and communication skills with a team player attitude and guest relations skills.
• Prepare resumes for groups and review all details in weekly meetings.
• Adhere to the Catering and Conference Services Department’s standard operating procedures.
• Promptly and thoroughly handle all steps in the event planning and execution processes
• Proactively establish a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client’s expectations have been met.
• Conduct pre-conference meetings as needed.
• Communicate with banquet managers for all related banquet functions and communicate client requests to relevant departments.
• Conducts planning meetings, site inspections, Pre-Convention meetings
• Work closely with banquet department on event execution; ability to quickly evaluate alternatives and decide on a plan of action
• Detailed execution of all banquet event orders and group resumes
• Sets a positive example for guest relations
• Responds to and handles guest problems and complaints
• Ensure banquet event orders are accurate and provide all relevant information to all departments
• Be aware of departmental revenue and up sell at every possible opportunity.
• Manage room blocks efficiently.
• Coordinate all aspects of convention services as assigned to include but not limited to: receive turnover file from group seller, establish relationship with client.
• Identify food and beverage requirements, timing of events, audio-visual requirements, special attention to guests, room type allocation, rooming list, cut-off dates, group pick up meetings, amenities, function room set up, group transportation, special meal requests, arrival/departure manifests, bag pulls, luggage storage, complimentary rooms, billing instructions, authorized signatures, room deliveries, telephone and internet requirements, box storage and delivery, power requirements, key requirements, expected food and beverage outlet usage, handling of group minimums, providing group meal estimates, follow up of attrition, group hospitality/office/registration desk requirements, business center requirements, entertainment, leisure activities, décor (to include floral) requirements, etc.

EDUCATION AND EXPERIENCE

Minimum of 1-2 years’ experience in conference services preferred, a plus if in convention Resort/Hotel setting

KNOWLEDGE, SKILLS AND ABILITIES

• Flexible work hours to ensure client needs are met
• Excellent communication skills in all aspects: verbal, written and non-verbal
• Computer skills required: Microsoft Office – Word, Excel, PowerPoint, Outlook, Delphi.fdc, Opera
• Thorough knowledge of Hotel Food & Beverage operations. General knowledge of all hotel departments.
• Refined verbal and written communication skills
• Effective management, leadership, and organizational skills
• Able to work a flexible schedule including occasional weekends and holidays
• Appropriate, professional appearance and presentation

PERKS/BENEFITS

• Work Today, Get Paid today, withDaily Pay!
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company\'s Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Hotel Washington is an Equal Opportunity Employer.