Catering and Conference Services Manager

RiseMe; Oxford (MS); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance

Life Insurance

401k

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Job summary

Schulte Hospitality Group is seeking a dynamic Conference Services Manager to join our team and oversee event coordination, space management and client relations at a busy hotel property. The role emphasizes service excellence, contract management, and cross-department collaboration to deliver memorable guest experiences.

The ideal candidate brings strong analytical and communication skills, plus a solid grasp of revenue management and pricing strategies to maximize group business potential.

Qualifications

• High school education required; post-high school preferred.
• Minimum 3 years in progressive hotel sales with leadership responsibilities.
• Strong analytical and written/verbal communication abilities.
• Solid understanding of revenue management principles and pricing strategies.
• Experience using reservation and revenue management systems.

Responsibilities

• Coordinate conference rooms and event spaces for groups and events at the hotel.
• Arrange banquet/catering services and AV equipment as needed.
• Meet with group representatives to discuss meeting requirements.
• Sign contractual agreements and maintain written communications.
• Coordinate with other hotel departments to plan events and ensure smooth execution.
• Monitor events and address issues to ensure operational success.
• Provide pricing/guidance with approvals for clients; drive loyalty and upsell.
• Conduct tours of facilities for potential clients and prepare client correspondence.
• Support sales strategies to upsell and maintain client relationships.
• Perform other duties as assigned.

Skills

Analytical skills

Communication skills

Revenue management

PMS

CRES

Microsoft Office

Outlook

Listening skills

Education

High School education

Post-high school education preferred

Tools

PMS

CRES

Outlook

Microsoft Office

Job description

Schulte Hospitality Group is seeking a dynamic, service-oriented Conference ServicesManager to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

• Work Today, Get Paid today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match
• Paid Parental Leave
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES

• Setsexamplethrough professional, friendly attitude towards clients and associates,timelyresponse to clients and associates and observance of sales office standards
• Coordinates conference rooms and event spaces and coordinates services for groups and organizations holding meetings,conventionsand other events at the hotel
• Organize banquet or catering services, reserve audio-visual equipment and plan any changes to the configuration of the event space
• Meet with representatives of groups and organizations to discuss what they have in mind for their meeting or special event
• Sign contractual agreements and keep records of all communications in writing
• Meet with the heads of other departments in the hotel to coordinate any planned events
• Monitor events and address unexpected problems as they arise to make sure that the functions go as planned
• Provide pricing and guidance recommendations to clients with approval by the Director of F&B or Chef as needed
• Drive customer loyalty to grow share of the account by delivering service excellence throughout each customer experience
• Conducts tours of the hotel and banquet facilities; entertains qualified potential clientsin accordance withcompany and property policies and procedures
• Executes and supports the operational aspects of business booked (generating resumes, BEO's, and customer correspondence)
• Work with sales managers to ensure understanding of sales strategy and effective implementation of the strategies for each segment tohelp upsellandmaintainclient loyalty
• Perform any other job-related duties as assigned

EDUCATION AND EXPERIENCE

• Minimum of High School education, post-high school education preferred
• Minimum of 3 years in progressive hotel sales with leadership responsibilities

KNOWLEDGE, SKILLS AND ABILITIES

• Strong analytical skillsrelativeto impact on hotel revenues
• Ability to communicate effectively verbally and in writing
• Strong understanding of revenue management principles
• Ability to use reservation and revenue management systems to develop pricing and sales recommendations
• Must have flexible work hours that may include evenings, weekends, and holidays
• Comprehensive knowledge of technical and managerial applications of Outlook, PMS, CRES, MicrosoftOfficeand all otherappropriate PCapplications.
• Proven call quality scores
• Must have the ability to provide constructive feedback and coach agents on proper selling techniques asrequired
• Musthave effective listening skills
• Must be able to clearly communicate ideas and information using both verbal and written channels
• Analytical approach to problem solving
• Ability to manage time well and be flexible
• Ability to work nights, overnights, and weekends

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Group is an Equal Opportunity Employer.