Sr. Concierge Associate

SmartRecruiters, Inc.; Washington (District of Columbia); On-site; USD 21,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Life insurance

Tuition assistance

Parental leave

Adoption assistance

Employer discounts

Job summary

RRD in Washington, DC is seeking an experienced Concierge/Guest Services professional to welcome visitors, provide 5-star service, escort guests, and coordinate meeting room setups. You will manage calls, arrange transportation, and liaise with departments to ensure a seamless guest experience.

The role requires excellent English communication, professional presentation, and the ability to multitask under pressure.

Qualifications

• 5-7 years experience in a Concierge/Host role at a blue-chip company in high-end hospitality or commercial environment.
• Excellent command of the English language, both spoken and written.
• Professional presentation and professional presence.
• Strong interpersonal skills and ability to build relationships.
• Highly organized with attention to detail and ability to multitask.

Responsibilities

• Welcoming guests in the office lobby as the main point of contact for any visitor/guest or employee.
• Ensuring a seamless and personal guest journey.
• Escorting guests to their booked meeting room and notifying hosts of arrival.
• Understand customer needs and provide 5-star professional service.
• Attend to guest wishes and requirements.
• Acquire knowledge of the premises and nearby venues to make recommendations.
• Arrange events, excursions, transportation on request.
• Answer phone, take reservations, and manage messages/mail.
• Handling calls professionally and coordinating with departments for guest services.
• Assist in daily production of client visiting attorney email.

Skills

Concierge/Host experience

Interpersonal skills

English proficiency

Professional presentation

Organized

Under pressure

Multitasking

Communication skills

Integrity

Relationship management

Administrative skills

Customer focus

Job description

• Compensation: USD 19.13 - USD 26.44 - hourly

Company Description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

Schedule: Monday - Friday, 9:00am - 6:00pm

Job duties

(* denotes an “essential function”)

• Welcoming guests in the office lobby as the main point of contact for any visitor/guest or employee for the organization
• Ensuring a seamless and personal guest journey
• Escorting guests to their booked meeting room within the building, informing the host of the guest’s arrival
• Understand customer’s needs and provide them with 5 Star professional service.
• Attending to guest's wishes and requirements.
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
• Arrange events, excursions, transportation etc. upon request from guests
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls
• Handling external and internal calls in a professional manner
• Assisting hospitality department setting up rooms with beverages and food
• Manage any external catering requirements from third party vendors
• Booking of meeting rooms using EMS, OfficeSpace and MS Outlook accurately and ensuring that all AV, room layout and food and beverage requirements are noted
• Continually monitor reception inbox ensuring e-mails are responded to in a timely manner
• Booking of transport for employees and clients
• Managing Visiting Attorney office, room bookings and visitor pass management
• Liaising with other departments to ensure efficient communication and guest service, and creating a 'one team' approach to delighting your guests
• Occasional requirement to support client functions that run into the evening
• Always acting according to the client’s standards
• Assist in the daily production of clients visiting attorney email.

Qualifications

• 5-7 years previous experience working in a Concierge/Host role for a blue-chip company within a high-end Hotel, Country Club, Restaurant, Retail or applicable Commercial environment.
• Have great interpersonal skills and an outgoing personality.
• Must possess a professional presentation and presence
• Have an excellent command of the English language, both in verbal and written communication.
• Be highly organized and have an eye for detail.
• Be able to work well under pressure and have the ability to act pro-actively and intuitively.
• Ability to prioritize, work under pressure, plan ahead and anticipate problems
• Excellent communication skills both written and verbally
• To act with integrity at all times and embrace the company philosophy.
• Relationship management and communication: ability to create and maintain strong relationships and channels of communication with key interfaces and the business
• Administrative skills: ability to multitask, prioritize workload and provide administrative support.
• Customer focus: passion and ability to understand the needs of the client and provide customer service and superior client service.

Additional Information

The salary range for this role at the noted RRD location is $19.13 - $26.44 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply