Sr. Complaints Program Specialist (Perm - Remote or #Hybrid at our Chicago HQ near O'Hare Airport)

Alliant; Chicago (IL); Remote; USD 87,000 - 123,000; Full time

Job summary

A leading company in Chicago seeks a Compliance Specialist to oversee the consumer complaint program. The role involves identifying trends, ensuring regulatory compliance, and driving process improvements through collaboration. The ideal candidate has significant experience in compliance and risk management, with a strong focus on accuracy in complaint data reporting. The position offers a competitive salary and a comprehensive benefits package, including flexible work arrangements.

Benefits

Work from home up to 3 days a week

Paid parental leave

Employee discount programs

Paid personal and sick days

11 paid holidays

Education reimbursement

Qualifications

• Minimum of 5 years in Compliance, Risk Management, or Complaint Management.
• 7 years of experience in Compliance or related fields in lieu of degree.

Responsibilities

• Serve as a subject matter expert for audits and exams.
• Review and investigate complaint trends with regulatory impact.
• Develop reports for cross-functional teams to support decision-making.

Skills

Compliance

Risk Management

Complaint Management

Education

Bachelor's Degree in Business

Job description

In this role, you will be responsible for the second line oversight of the consumer complaint program. Identify key trends, potential regulatory impacts, and drive process improvement through cross-functional collaboration.

Responsibilities

• Serve as a subject matter expert for audits, exams, and general business activities.
• Stay updated on regulations to ensure compliance and develop an understanding of business areas' products, services, operations, third-party relationships, and strategic goals.
• Review and investigate complaint trends with potential regulatory impact through various channels such as phone, email, and in-person in a timely manner.
• Collaborate with other departments to address and resolve complex issues, including providing feedback to management for process improvements.
• Partner with advisory SMEs to determine impacts of regulatory changes and UDAAP to align with current standards and guidelines.
• Provide ad-hoc complaint-related training and enhance reporting to improve the accuracy and timeliness of complaints data.
• Develop reports for the department, cross-functional teams, and leaders to ensure accuracy and support decision-making.

Education:

• Bachelor's Degree in Business or related field - Preferred

Years of Experience:

• Minimum of 5 years in Compliance, Risk Management, or Complaint Management

In Lieu of Education:

• 7 years of experience in Compliance or related fields

Compensation & Benefits:

Typical hiring range: $87,100 - $123,000 annually. Actual compensation will be determined based on experience, skills, and knowledge.

Additional Compensation: Annual performance bonus

Benefits: Alliant provides a comprehensive benefits package including healthcare, vision, dental, and 401(k) with employer match.

Additional Benefits:

• Work from home up to 3 days a week
• Paid parental leave
• Employee discount programs
• Paid personal and sick days
• 11 paid holidays
• Education reimbursement

*Eligibility and costs of benefits vary depending on employment status and hours worked.

Ensure all business transactions comply with the Bank Secrecy Act, applicable laws, and company policies. Maintain integrity and ethics in all interactions with members and their accounts, in accordance with Privacy Act directives.

The listed responsibilities are not exhaustive; duties may change at any time with or without notice.