Sr. Community Manager - Omnia on Thomas & Aura at Midtown

Avanti-Residentia; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Bonus potential

Apartment discount

Tuition reimbursement

Generous PTO

Health benefits

Job summary

Avanti Residential is seeking a Senior Community Manager in Phoenix to lead the onsite team, drive occupancy, retention, and financial performance while upholding company policies and asset value.

You will partner with residents, vendors, ownership groups, and internal teams to ensure operational excellence and a best-in-class resident experience.

Qualifications

• High School diploma or GED is required.
• 2+ years supervisory responsibility or experience as Assistant Community Manager.
• 4+ years property management experience preferred.
• Knowledge of resident and eviction laws; familiarity with property management software (YARDI) preferred.
• CAM certification preferred.

Responsibilities

• Lead positive change management behavior in the community.
• Oversee inquiries from residents, vendors, prospects, and guests with professionalism.
• Guide residents on role specialization and proper communication channels.
• Monitor monthly variances and provide detailed narratives.
• Develop and implement resident retention programs and events.
• Collaborate with the Service Manager on maintenance scheduling and expense control.

Skills

Supervisory experience

Communication skills

Organizational skills

Problem solving

Education

High School diploma or GED

CAM certification preferred

Tools

YARDI

Job description

Description

Community Name: Omnia on Thomas & Aura at Midtown

Full Time/Part Time: Full Time

Unit Count:382 & 96

Schedule:Monday - Friday

Are you interested in a career where customers, colleagues, and community service are the cornerstones of your work? Would you like to work with a company that celebrates victories both big and small and welcomes ideas from all levels of our team? If so, join us here at Avanti Residential! Our moto is Sempre Avanti, meaning “Always Forward”/ “Always Welcome.” We are “people people” through our mission and core values. We enhance our communities with our work, see all members of our team as leaders, and live La Bella Vita (The Beautiful Life). With endless opportunities for personal and professional growth, the sky’s the limit when advancing your career and being the best you can be. There is a place for you at Avanti Residential. Join us today!

Wonderlic Assessment:

In the early stages of our hiring process after an application is submitted, a pre-employment assessment called Wonderlic is sent to all qualified candidates. This 45-minute assessment is a required step in our selection process to help us better understand fit for the position by defining strengths, motivational fit and work style. Please note that candidates who receive the assessment must complete it to proceed to the next steps in the hiring process.

The Senior Community Manager is a strategic leader responsible for maximizing the performance and long-term success of the community through operational excellence, financial stewardship, and exceptional customer service. This role leads and develops the onsite team, drives key performance indicators (KPIs), and ensures the community consistently delivers an outstanding resident experience while protecting and enhancing the value of the asset.

As the market expert, the Senior Community Manager leverages local market knowledge, competitive analysis, and revenue strategies to make informed business decisions that improve occupancy, resident retention, and financial performance. As the systems expert, they champion company policies, technology, and operational processes, ensuring compliance, data integrity, and consistent execution across all aspects of the business.

The Senior Community Manager leads by example, fosters a culture of accountability and continuous improvement, and partners with residents, vendors, ownership groups, and internal teams to achieve business objectives. While providing strategic oversight, this role also supports daily property operations as needed, always prioritizing asset management, asset preservation, team development, and operational excellence.

What You’ll Do…

• Lead positive change management behavior.
• Oversee resident, vendor, prospective resident, and guest inquiries and maintain professional relationships.
• Assist the residents with understanding role specialization and proper communication channels. Community Managers are essential leaders when it comes to change management for the residents.
• Actively monitor and report monthly variances and provide detailed narratives.
• Develop and implement resident retention programs, such as resident functions and special promotions.
• Collaborate closely with the Service Manager to monitor and schedule maintenance activities and expense control as per policy.

Requirements

What You Need to Succeed…

• High School diploma or GED required.
• 2+ years of supervisory responsibility or previous Assistant Community Manager experience required.
• 4+ years of property management experience preferred.
• Working knowledge of resident and eviction laws and computerized property management software, preferably YARDI, preferred.
• CAM certification preferred.
• Communication skills, both oral and written.
• Strong organizational skills.
• Ability to delegate and problem-solve issues.
• Pass criminal background screening prior to employment.
• Possession of a valid driver's license and up-to-date vehicle insurance OR reliable transportation is required.
• If minimum qualifications are met during resume screening the Wonderlic pre-employment assessment is required. The assessment will arrive in the email inbox that you provided.

What We Do for You…

• Based on position, annual or quarterly bonuses are awarded based on performance and KPIs.
• Up to 40% apartment discount.
• Continuing education and tuition reimbursement.
• A generous PTO policy.
• Health and wellness benefits include Medical/HSA/FSA/Dental/Vision/STD/LTD and many other benefits to meet your specific needs.
• 4% company match for your 401k.
• Avanti Shares Program where a portion of the company’s transactional profits are awarded to you. The longer you stay, the higher your return.
• Avanti Cares Program that helps employees in financial need.
• Tenure-based Anniversary Recess.
• Avanti Advisors Program to help new hires with onboarding.

Application Deadline: We are accepting applications continuously and will review them as they are received until the role is filled.

Avanti Residential is an Equal Opportunity Employer and is committed to diversity in its workplace; applicants from all backgrounds are encouraged to apply. If you are interested in applying for a position with Avanti and need special assistance or accommodation to use our website, please get in touch with [e-mail].