Sr. Communications Consultant

Marsh Agency; New York (NY); Hybrid; USD 144,000 - 288,000; Full time

Benefits offered by this job

Professional development opportunities

Supportive leadership

Competitive rewards and benefits

Job summary

Marsh – People and Investments in New York City is hiring a Senior Consultant, Communications & Change to design and deliver integrated change-management strategies that engage employees and strengthen the employee experience. You will lead client engagements and shape proposals while collaborating across Marsh to drive measurable business value.

The role requires 10+ years in communications consulting or related fields, plus strong stakeholder management, strategic thinking, and budget

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• 10+ years of experience in communications consulting or related fields.
• Experience leading complex client engagements and advising senior stakeholders.
• Strong business-development and client-management skills.
• Excellent strategic thinking, writing, presentation, and project management.

Responsibilities

• Develop and implement integrated communications and change-management strategies.
• Lead client engagements focused on employee experience and organizational change.
• Create communication plans, change strategies, and implementation roadmaps.
• Advise senior stakeholders and help navigate workforce changes.
• Manage budgets, timelines, deliverables, and client expectations across engagements.
• Collaborate across Marsh and contribute to thought leadership and market materials.

Skills

Stakeholder management

Change management

Employee experience

Communication strategy

Client engagement

Business development

Project management

Education

Bachelor's degree

Advanced degree preferred

Job description

About The Role

Marsh – People and Investments is seeking candidates for the following position based in the New York City office (hybrid, three days a week in the office).

As a Senior Consultant, Communications & Change, you will help organizations address complex workforce challenges by designing and delivering integrated communications and change-management strategies. You will advise clients on how to engage employees, support behavior change, strengthen the employee experience, and help organizations attract, retain, and develop talent.

We Will Count On You To

• Develop and implement integrated communications and change-management strategies that support business transformation, employee engagement, and organizational objectives.
• Lead client engagements focused on employee experience, workforce strategy, talent initiatives, organizational change, and behavior change.
• Develop communication plans, change strategies, implementation road maps, stakeholder engagement approaches, and related deliverables.
• Create clear, persuasive, and audience-appropriate communications that articulate client objectives, advance the employee value proposition, support adoption, and incorporate employee feedback and sentiment.
• Advise senior client stakeholders and help organizations navigate complex workforce and organizational changes.
• Build and maintain trusted client relationships, identify opportunities to expand existing accounts, and contribute to the development of new business.
• Participate in business development activities, including identifying client needs, shaping solutions, developing proposals, and supporting the sale of communications and change-management work.
• Manage project scope, budgets, timelines, deliverables, and client expectations across multiple engagements.
• Lead project teams and collaborate with subject-matter experts and colleagues across Marsh.
• Monitor engagement effectiveness and use data, employee feedback, and other insights to refine communication and change strategies.
• Contribute to intellectual capital, thought leadership, and market-facing materials that strengthen Marsh’s communications and change-management capabilities.

We Also Expect You To

This role carries meaningful commercial responsibility. The successful candidate will be expected to:

• Develop and deepen client relationships.
• Identify opportunities to expand existing accounts.
• Generate and support new consulting opportunities.
• Contribute to revenue growth through the sale and delivery of communications and change-management engagements.
• Help shape differentiated solutions that respond to client priorities and demonstrate measurable business value.

What You Need To Have

• Bachelor’s degree required; advanced degree preferred.
• At least 10 years of experience in communications consulting, change management, employee experience, organizational transformation, or a related field.
• Demonstrated experience leading complex client engagements and advising senior stakeholders.
• Strong business-development, client-management, and relationship-building skills.
• Excellent strategic thinking, writing, presentation, project-management, and communication skills.
• Ability to translate complex business and workforce issues into clear strategies and actionable recommendations.
• Experience managing multiple projects, teams, budgets, and deadlines in a consulting environment.

What Makes You Stand Out

• Experience in consulting / advisory
• Ability to build internal partnerships in order to be effective in the role
• Proven commercial acumen

Why Join Our Team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you require an accommodation during the application or interview process, please let us know by contacting [e-mail]

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $144,000 to $288,000.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.