HR Transformation Lead, HR Innovation & Transformation

Marsh Agency; New York (NY); Hybrid; USD 176,000 - 264,000; Full time

Benefits offered by this job

Health and welfare benefits

Tuition assistance

401K / retirement programs

Job summary

Marsh is seeking an HR Transformation Lead in New York for a hybrid role requiring three days in the office. You will own the 4Rs methodology, lead cross-functional HR transformation initiatives, and shape the operating model change with Centers of Excellence and AI-enabled changes.

A strong consulting and program-management background is essential. You will collaborate across teams, influence senior leaders, and drive work design that embeds AI while delivering measurable capability building

Qualifications

• Bachelor’s degree or equivalent experience; an advanced degree (MBA or similar) is a plus.
• A minimum of 7 years of experience in management consulting, transformation, operating model design, organization design, or process redesign.

Responsibilities

• Own and evolve the 4Rs methodology - maintaining it as the function’s shared standard so that transformation is driven against one consistent approach.
• Shape and lead transformation initiatives - applying 4Rs in focused areas through initiative leadership and program management.
• Drive the vision for HR operating model change - facilitating visioning with Centers of Excellence and People Partners.
• Lead work design and workflow redesign - redesigning work and HR workflows end to end with AI integrated into how the work gets done.
• Partner across the team to turn designs into practice - surfacing new AI use cases to HR Technology and ensuring adoption.
• Build credibility and alignment with People Function leadership - presenting the transformation agenda in leadership forums.

Skills

Leadership

Program management

Strategic thinking

Change management

Education

Bachelor’s degree or equivalent

MBA or similar

Job description

The HR Transformation Lead is responsible for owning and evolving the 4Rs methodology as the People Function’s standard and applying it to transform how the function works. Reporting to the Head of HR Innovation & Transformation, the Lead is the connective layer across the team — driving the vision for broader HR operating model change and leading the work design and workflow redesign that reimagines how HR work gets done, while partnering with AI Enablement & Change on the change management, communication, and capability building that makes transformation stick. This role will be based in New York, and it is a hybrid role with a requirement of working at least three days a week in the office.

We Will Count On You To

• Own and evolve the 4Rs methodology - maintaining it as the function’s shared standard so that transformation is driven against one consistent approach.
• Shape and lead transformation initiatives - applying 4Rs in focused areas (e.g., Talent Acquisition) through initiative leadership and program management.
• Drive the vision for HR operating model change - asking the hard questions and facilitating visioning with Centers of Excellence and People Partners.
• Lead work design and workflow redesign - redesigning work and HR workflows end to end with AI built into how the work gets done, rethinking tasks, processes, roles, and decision points using the 4Rs playbook.
• Partner across the team to turn designs into practice - surfacing new AI use cases to HR Technology and working with AI Enablement & Change so that redesigned work is adopted and sustained.
• Build credibility and alignment with People Function leadership - surfacing trade-offs and representing the transformation agenda in working- and leadership-level forums.

What You Need To Have

• Bachelor’s degree or equivalent experience; an advanced degree (MBA or similar) is a plus.
• A minimum of 7 years of experience in management consulting, transformation, operating model design, organization design, or process redesign — including leading complex, multi-stakeholder programs end to end.

What Makes You Stand Out

• Experience developing and applying a methodology or playbook as a shared standard across a function or organization.
• Proven ability to structure open-ended, ambiguous problems, work from a hypothesis-driven approach, and drive to a clear, defensible recommendation with minimal direction.
• Strong program and initiative leadership, with the ability to sequence work, manage dependencies, and keep multiple initiatives moving at once.
• Exceptional executive communication - able to distill complex inputs into concise, executive-ready storylines; advanced PowerPoint skills.
• Exposure to HR/people functions and technology-enabled change (AI, data, or digital initiatives) - or a clear track record of getting up to speed quickly in an unfamiliar domain.
• High ownership and drive: pushes work forward without waiting for direction; comfortable operating at a fast pace with high expectations.
• Vision paired with delivery: equally credible facilitating a bold operating model vision and leading the initiative that makes it real.
• Consulting-grade problem solving: structures ambiguity, reasons from hypotheses, and builds a compelling, evidence-based case for change.
• Executive presence and influence: earns the trust of senior leaders and brings Centers of Excellence and People Partners along without formal authority.
• Reimagines rather than digitizes: challenges how work is done today and designs for what AI makes possible, not just a faster version of the current process.
• Tech & AI fluency: genuine curiosity and hands-on fluency for how AI is reshaping work (does not need to be an AI expert).

Why Join Our Team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

The applicable base salary range for this role is $175,500 to $263,900.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you require an accommodation during the application or interview process, please let us know by contacting [e-mail]

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.