Assistant Branch Manager I

Salem Five Bank; Reading (MA); On-site; USD 59,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

FSAs/HSAs

401(k) matching

Tuition reimbursement

Employee referral program

Annual holiday reception

Summer family outing

Job summary

Salem Five Bank is seeking an Assistant Branch Manager in Reading, MA to lead a customer-centric team and drive sales growth in the communities we serve.

Responsibilities include coaching staff, identifying opportunities for cross-sell (business loans, merchant services, insurance, and investment products), and ensuring branch operations adhere to policy and procedures. A high school diploma and 3+ years of related experience are required, with NMLS licensing required for the role.

Qualifications

• High school diploma or GED required.
• 3+ years related experience; supervisory or management experience preferred.
• NMLS licensing required for Assistant Branch Manager role.

Responsibilities

• Oversee branch operations including overdraft, vault, ATM, and account opening practices.
• Identify sales opportunities and cross-sell products/services (business loans, merchant, insurance, investments).
• Coach and develop team members; set performance expectations and lead through example.
• Ensure customer-centric environment and maintain defined sales process with proper CRM entries.

Skills

Customer relationship development

Leadership & coaching

Time management

Business development

Team management

Problem solving

Education

High school diploma or GED

3+ years related experience

Tools

MS Office (Excel, Word, PowerPoint, Outlook)

Internet research

Job description

Salem Five is a growing regional financial services organization with a rich history of over 170 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.

Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families.

Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we’re all about.

JOB DUTIES AND RESPONSIBILITIES

Leadership and Employee Development

• Ensure a customer-centric environment in which building strong relationships is a fundamental priority.
• Inspire and motivate team members, offer recognition and reward, and lead by example.
• Through tested techniques, engage in meaningful coaching sessions, both formal and informal.
• Identify talent, develop team members through training, regular coaching, and conducting employee performance assessments.

Business Development and Sales Management

• Identify sales opportunities, deepen existing relationships, and grow Salem Five’s market share in the communities it serves.
• In collaboration with internal business partners, uncover needs and make referrals to cross-sell products and services such as business loans, merchant, insurance, and investment services.
• Establish clear performance expectations for members of the team and employ consistent sales management practices to include conducting team meetings, sharing of sales results, encouraging and managing participation in divisional campaigns, and celebrating successes.
• Ensure the effective use of a defined sales process to include customer needs assessment, offering solutions/closing the business, onboarding, follow-up, outbound calling, and recording each point of customer contact in the Bank’s system of record.

Business Acumen and Technical Knowledge

• Have a general understanding of banking financials to include income statement and balance sheet and have the ability to manage the elements of each that are within the incumbent’s control and authority.
• Proficient with mobile smart phones and downloading applications. This includes the basics of texting, email and application management.
• Proficient with desktop applications such as MS Office (Excel, Word, PowerPoint, Outlook).
• Proficient using the Internet (mobile and desktop) to search for and locate information.

Banking Operations

• Has primary responsibility for oversight of all branch operations which include, but are not limited to, overdraft management, vault management, ATM management, negotiable items, debit card issuance, account opening practices, adherence to policy and procedure, compliance requirements, the opening and closing of the office, and other such functions.

Education and/or Experience

High school diploma or equivalency, at least three years of related experience and/or training required; some supervisory or management experience preferred. Candidate should demonstrate the desire and ability to engage in ongoing development as a coach and leader. Internally, this position provides opportunity for the professional growth and advancement of Salem Five management candidates.

Salem Five requires each Assistant Branch Manager to be federally registered through the National Mortgage Licensing System and individual records to be in good standing.

Individual NMLS IDs renew annually.

To perform the job successfully, an individual should demonstrate the following additional competencies:

• Leadership: The ability to guide and impact outcomes, enabling people to work together to achieve goals\
• Coaching: Having the ability to provide training and guidance to support the achievement of professional goals.
• Time Management: Ability to organize your time to complete and prioritize work and projects.
• Business development: Able to identify methods to increase value through the development of building relationships.
• Performance management: The process in which managers and employees communicate to assess and review job responsibilities, expectations, performance, and results

Other key skills: Problem-solving, Adaptability, Team management.

Benefits/Incentives

We offer a comprehensive benefits package designed to support your well‑being and success, including medical, dental, and vision coverage; Flexible Spending and Health Savings Accounts; 401(k) matching; and tuition reimbursement. You will also enjoy additional perks such as our employee referral program, annual holiday reception, summer family outing, and more.

Salary Range

$59,000 - $95,000 plus incentives

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, and performance. This range may be modified in the future.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.