Sr. Clinical Specialist - Western, NY

Abbott Laboratories; New York (NY); On-site; USD 78,000 - 156,000; Full time

Benefits offered by this job

HIP PPO health coverage

Strong retirement savings plan

Tuition reimbursement

FreeU education benefit

Job summary

Abbott Laboratories in Western New York seeks a CRM Product Support Specialist to provide comprehensive engineering, sales, educational, and clinical support for Cardiac Rhythm Management products.

Under general direction, you will respond to field inquiries from physicians, healthcare professionals, patients, and field staff; you will build credible relationships and sustain product expertise across CRM systems.

Qualifications

• Bachelor's degree or equivalent healthcare experience in Bio-Medical Engineering or related field.
• 4+ years of related experience or a program certification from an accredited cardiac training program.
• Must have certifications in CRM products.
• Demonstrated knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures.
• Familiarity with cath lab and operating room procedures and protocol.
• Demonstrate advanced knowledge of cardiac pacing systems.

Responsibilities

• Acts as a senior clinical interface between the medical community and the business.
• Builds and sustains credible business relationships with customers and shares product expertise accordingly.
• Provides engineering, sales, education, and clinical support in response to field inquiries on CRM products.
• Develops, leads, and/or facilitates training sessions and other programs on CRM products for healthcare professionals.
• Provides back-up sales support to Cardiac Rhythm Team including regional training seminars, clinical studies/data collection, troubleshooting, and in-service training.

Skills

Communication skills

Interpersonal skills

Analytical thinking

Organizational skills

Education

Bachelor's degree in Bio-Medical Engineering or related healthcare field

Cardiac training program certification

Tools

CRM product certifications

Job description

Working at Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position is a field-based position based in Western, NY in the Cardiac Rhythm Management division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats.

What You’ll Work On

Under general direction, the CRM Product Support Specialist provides comprehensive engineering, sales, educational, and technical support. This role responds to field inquiries from physicians, healthcare professionals, patients, and field sales staff regarding CRM (Cardiac Rhythm Management) products.

Key Responsibilities:

• Clinical Interface: Acts as a senior clinical interface between the medical community and the business.
• Relationship Building: Demonstrates the ability to build and sustain credible business relationships with customers and share product expertise accordingly.
• Comprehensive Support: Provides engineering, sales, education, and clinical support in response to field inquiries on an as-needed basis. Demonstrates a thorough command of all CRM products, related product and technical knowledge, trends, and players while providing regional case coverage.
• Training and Education: Develops, leads, and/or facilitates training sessions and other programs on CRM products for healthcare professionals.
• Sales Support: Provides additional back-up support to Cardiac Rhythm Team in the following areas:
  • Sales support
  • Regional training seminars
  • Clinical studies/data collection
  • Trouble Shooting
  • New product in-service training to physicians, nurses and sales representatives
  • Mentors and provides leadership for less experienced Clinical Specialists
  • Continuously develops engineering, sales and technical skills relative to the overall Arrhythmia Management strategy, including learning opportunities via Sr. Sales personnel and management.

Required Qualifications

• Bachelor’s degree in Bio-Medical Engineering, related field or equivalent healthcare experience.
• 4+ years of related experience or a program certification from an accredited cardiac training program.
• Must have certifications in CRM products.
• Demonstrated knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures.
• Familiarity with cath lab and operating room procedures and protocol
• Demonstrate advanced knowledge of cardiac pacing systems.
• Must apply engineering skills and abilities to interpret and solve complex clinical problems.
• Must possess strong written and verbal communication skills, along with excellent interpersonal, presentation, analytical, and organizational abilities. Additionally, must be able to meet deadlines effectively.
• Must be detail-oriented and capable of working independently.
• Must be able to collaborate effectively with engineers, technical specialists, vendors, and customers to achieve assigned goals. Additionally, must be capable of managing multiple assignments simultaneously and efficiently.
• Must have extensive personal computer skills, including experience with Microsoft Office or equivalent software, for tasks such as graphics, word processing, databases, and authoring programs, to develop presentation materials.

The base pay for this position is $78,000.00 – $156,000.00. In specific locations, the pay range may vary from the range posted.