Sr. Clinical Specialist, CRM - Manhattan, NY

Abbott; New York (NY); On-site; USD 78,000 - 156,000; Full time

Benefits offered by this job

Career development opportunities

Free medical coverage

Tuition reimbursement

Job summary

Abbott, a leader in healthcare, seeks a CRM Product Support Specialist in Manhattan, NY. This field-based role involves providing engineering and clinical support for Cardiac Rhythm Management products. Responsibilities include interfacing with medical professionals, building relationships, and leading training sessions.

Ideal candidates possess a Bachelor’s degree in Bio-Medical Engineering, strong cardiology knowledge, and excellent communication skills. Salary ranges from $78,000 to $156,000 based on experience and location.

Qualifications

• Bachelor’s degree in Bio-Medical Engineering or related field.
• 3+ years of related experience or certification from a cardiac training program.
• Demonstrated knowledge of cardiology and electro-physiology.

Responsibilities

• Provide technical support for CRM products.
• Build and sustain relationships with medical professionals.
• Develop and facilitate training sessions for healthcare professionals.

Skills

Knowledge of cardiology

Detail-oriented

Strong communication skills

Engineering problem-solving

Microsoft Office proficiency

Education

Bachelor’s degree in Bio-Medical Engineering

Tools

Clinical support tools

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life‑changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to :

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position is a field‑based position in Manhattan, NY in the Cardiac Rhythm Management division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats.

What You’ll Work On

Under general direction, the CRM Product Support Specialist provides comprehensive engineering, sales, educational, and technical support. This role responds to field inquiries from physicians, healthcare professionals, patients, and field sales staff regarding CRM (Cardiac Rhythm Management) products.

Key Responsibilities

• Clinical Interface : Acts as a senior clinical interface between the medical community and the business.
• Relationship Building : Demonstrates the ability to build and sustain credible business relationships with customers and share product expertise accordingly.
• Comprehensive Support : Provides engineering, sales, education, and clinical support in response to field inquiries on an as‑needed basis. Demonstrates a thorough command of all CRM products, related product and technical knowledge, trends, and players while providing regional case coverage.
• Training and Education : Develops, leads, and/or facilitates training sessions and other programs on CRM products for healthcare professionals.
• Sales Support : Provides additional back‑up support to Cardiac Rhythm Team in the following areas :
  • Sales support
  • Regional training seminars
  • Clinical studies/data collection
  • Trouble Shooting
  • New product in‑service training to physicians, nurses and sales representatives
  • Mentors and provides leadership for less experienced Clinical Specialists
  • Continuously develops engineering, sales and technical skills relative to the overall Arrhythmia Management strategy, including learning opportunities via Sr. Sales personnel and management.

Required Qualifications

• Bachelor’s degree in Bio‑Medical Engineering, related field or equivalent healthcare experience.
• 3+ years of related experience or a program certification from an accredited cardiac training program.
• Must have certifications in CRM products.
• Demonstrated knowledge of cardiology, electro‑physiology, or cardiac electro‑physiology procedures.
• Familiarity with cath lab and operating room procedures and protocol
• Demonstrate advanced knowledge of cardiac pacing systems.
• Must apply engineering skills and abilities to interpret and solve complex clinical problems.
• Must possess strong written and verbal communication skills, along with excellent interpersonal, presentation, analytical, and organizational abilities. Additionally, must be able to meet deadlines effectively.
• Must be detail‑oriented and capable of working independently.
• Must be able to collaborate effectively with engineers, technical specialists, vendors, and customers to achieve assigned goals. Additionally, must be capable of managing multiple assignments simultaneously and efficiently.
• Must have extensive personal computer skills, including experience with Microsoft Office or equivalent software, for tasks such as graphics, word processing, databases, and authoring programs, to develop presentation materials.

The base pay for this position is $78,000.00 – $156,000.00. In specific locations, the pay range may vary from the range posted.