Sr. Clinical Specialist, CRM (De Moines, IA)

Thornton Tomasetti; United States; On-site; USD 78,000 - 156,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Tuition reimbursement

FreeU education benefit

Career development opportunities

Job summary

Abbott's Cardiac Rhythm Management division seeks a CRM Product Support Specialist to deliver engineering, educational, and clinical assistance in the field. This role supports physicians, healthcare professionals, patients, and field staff with CRM product inquiries, troubleshooting, and training across regional teams.

Based in Des Moines, IA with remote options, you will develop and lead training sessions, translate clinical needs into practical solutions, and help sustain strong customer

Qualifications

• Bachelor’s degree in Biomedical Engineering or related field.
• 4+ years of related experience or a cardiac training program certification.
• Certifications in CRM products.
• Demonstrated knowledge of cardiology, electrophysiology, or cardiac procedures.
• Familiarity with cath lab and operating room procedures; knowledge of pacing systems.
• Strong written and verbal communication; ability to work independently and manage multiple tasks.

Responsibilities

• Acts as a senior clinical interface between the medical community and the business.
• Builds and sustains credible relationships with customers and shares product expertise.
• Provides engineering, sales, education, and clinical support for CRM products in response to field inquiries.
• Develops, leads, and facilitates CRM product training sessions for healthcare professionals.
• Back-up support to the Cardiac Rhythm Team in training, data collection, and in‑service education.

Skills

Communication skills

Analytical thinking

Engineering problem solving

Interpersonal skills

Education

Biomedical Engineering degree

CRM certifications

Tools

Microsoft Office

CRM software knowledge

Job description

JOB DESCRIPTION

Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position is a field-based position based in De Moines, IA in the Cardiac Rhythm Management division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats.

What You’ll Work On

Under general direction, the CRM Product Support Specialist provides comprehensive engineering, sales, educational, and technical support. This role responds to field inquiries from physicians, healthcare professionals, patients, and field sales staff regarding CRM (Cardiac Rhythm Management) products.

Key Responsibilities

• Clinical Interface: Acts as a senior clinical interface between the medical community and the business.
• Relationship Building: Demonstrates the ability to build and sustain credible business relationships with customers and share product expertise accordingly.
• Comprehensive Support: Provides engineering, sales, education, and clinical support in response to field inquiries on an as‑needed basis. Demonstrates a thorough command of all CRM products, related product and technical knowledge, trends, and players while providing regional case coverage.
• Training and Education: Develops, leads, and/or facilitates training sessions and other programs on CRM products for healthcare professionals.
• Sales Support: Provides additional back‑up support to Cardiac Rhythm Team in the following areas: Sales support Regional training seminars Clinical studies/data collection Trouble Shooting New product in‑service training to physicians, nurses and sales representatives Mentors and provides leadership for less experienced Clinical Specialists Continuously develops engineering, sales and technical skills relative to the overall Arrhythmia Management strategy, including learning opportunities via Sr. Sales personnel and management.

Required Qualifications

• Bachelor’s degree in Bio-Medical Engineering, related field or equivalent healthcare experience.
• 4+ years of related experience or a program certification from an accredited cardiac training program. Must have certifications in CRM products.
• Demonstrated knowledge of cardiology, electro‑physiology, or cardiac electro‑physiology procedures.
• Familiarity with cath lab and operating room procedures and protocol Demonstrate advanced knowledge of cardiac pacing systems.
• Must apply engineering skills and abilities to interpret and solve complex clinical problems. Must possess strong written and verbal communication skills, along with excellent interpersonal, presentation, analytical, and organizational abilities. Additionally, must be able to meet deadlines effectively. Must be detail‑oriented and capable of working independently. Must be able to collaborate effectively with engineers, technical specialists, vendors, and customers to achieve assigned goals. Additionally, must be capable of managing multiple assignments simultaneously and efficiently. Must have extensive personal computer skills, including experience with Microsoft Office or equivalent software, for tasks such as graphics, word processing, databases, and authoring programs, to develop presentation materials.

The base pay for this position is $78,000.00 – $156,000.00 In specific locations, the pay range may vary from the range posted.

JOB FAMILY

Support Services

• DIVISION: CRM Cardiac Rhythm Management

LOCATION: United States of America : Remote

ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 50 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Work in a clean room environment

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

Abbott is an Equal Opportunity Employer, committed to employee diversity.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next‑generation diagnostics, life‑changing devices, science‑based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.