Sr Clinical Consultant, MI I

Fujifilm; Hagåtña Municipality (GU); Remote; USD 85,000 - 107,000; Full time

Job summary

A leading healthcare technology firm is seeking a Senior Clinical Consultant, MI - I to provide clinical consulting and customer support. This role involves leading training sessions, troubleshooting, and ensuring product integrity. The ideal candidate has 5-10 years of experience in medical technology and possesses strong communication and clinical skills. A competitive salary and benefits package are offered.

Benefits

Medical, Dental, Vision

401k

Paid Time Off

10% bonus

Qualifications

• 5-10 years of experience in medical technology or PACS administration.
• 2 years' experience with FUJIFILM Medical System products.
• Registered in one or more of CV credentials preferred.

Responsibilities

• Serve as Project lead consultant.
• Provide ongoing support for application-related concerns.
• Conduct training events at the customer site.

Skills

Technical/Clinical skills

Product knowledge

Troubleshooting skills

Communication skills

Education

Associate’s degree in computer science, engineering, or relevant field

Bachelor’s degree in healthcare field

Job description

Overview

Position Overview

The Senior Clinical Consultant, MI - I (SCC, MI - I) has mastered technical/Clinical skills and possesses advanced product knowledge required to mentor Clinical Consultants in clinical product optimization and the onsite and remote education of Physicians, IT/Clinical Systems Administrators, Technologists, Sonographers, and other Key Operators in the use of Fujifilm’s Medical Informatics.

The Senior Clinical Consultant, MI - I shall be responsible for providing clinical consulting for the project, report configuration (CV), workflow analysis, end-to-end testing, remote or onsite training as well as go-live support to Synapse PACS/MI projects. The SCC, MI – I ensures customer satisfaction by properly managing customer expectations and driving improved product awareness and understanding.

The SCC, MI – I is the second level of local escalation for technical assessment, troubleshooting, and workflow optimization, and further escalation where needed to ensure that product integrity and performance levels meet customer expectations. Additionally, the SCC, MI – I supports sales and field service efforts in high level strategic accounts by providing clinical consultation for developing and executing customized customer solutions, special projects, and equipment demonstrations. The Senior Clinical Consultant, MI – I is responsible for leading MI Synapse Projects. Assist with TAC Support as well as mentoring Clinical Consultant, MI I and II.

Company Overview

At Fujifilm Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. We also support Non-Destructive Testing (NDT) teams with radiography solutions across transportation, aerospace, and energy sectors.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels creativity and drive. Our headquarters is in Lexington, Massachusetts, and Fujifilm is globally headquartered in Tokyo with over 70,000 employees.

Visit: https://www.fujifilm.com/us/en/about/region/careers

Job Description

Duties and Responsibilities:

• Serve as Project lead consultant on behalf of customers and company personnel.
• Makes appropriate contacts within HCUS and at the customer site to coordinate each training event.
• Provides feedback to Customers, Sales, Field Service, Marketing, Engineering, and Product line management on equipment issues and customer concerns via written and verbal communication.
• Assesses the customer’s level of comprehension to facilitate effective on-site training and optimal product operation, utilizing validated applications, protocols, and processes.
• Provides ongoing support to resolve application related and image quality concerns on both a product and system level.
• Works closely with interpreting physicians, clinicians, and other professional staff to ensure proper and efficient operation of Fujifilm products.
• Creates, provides and maintains documentation to support customer training.
• Provides additional training and consultation at a charge, contributing to Professional Services revenue goals.
• Works with HCUS team to gain customer acceptance of the FUJIFILM Medical Systems solution.
• Participates in teaching and training customers remotely or via a travel schedule consistent with the position's requirements and the needs of HCUS customers.
• Provide clinical expertise, workflow analysis, report configuration (CV), end-to-end testing, for upgrades, and new implementations.
• Identify process changes to improve efficiency and customer satisfaction.
• Ensure compliance with all applicable requirements of the company’s quality management system.
• Maintains effective communications and working relationships with all departments within HCUS (Service, Engineering, Integration, Marketing, Sales, Customer Service, etc.).
• Participates with Sales and Marketing staff to develop new products, services, and sales/marketing strategies. Reports any internal/external information and activities that may impact customer satisfaction and HCUS’s future business activities.
• Adheres to the Company's quality and regulatory compliance requirements and ensures that all duties are performed according to established policies and procedures.
• Maintains a safe work environment.
• Takes corrective action, where appropriate.
• Participates on internal and external committees and identifies performance improvement and strategic planning initiatives.
• Provides clinical experience, workflow analysis, report configuration (CV), end-to-end testing, for upgrades, and new implementations.
• Participates in professional organizations.
• Supports Senior and Lead Clinical Consultants with project duties within job skillset.
• Provides telephone and remote clinical support for customers, sales, and field service via the ON-Call Technical Assistance Center (TAC).
• Participates in Clinical Validations Testing for each software release to enhance release accuracy.
• All other duties as assigned by management.
• Mentors Clinical Consultant MI-I and II.
• Comply with all applicable U.S. FDA medical device regulatory requirements, applicable ISO 13485 standards, and all other laws and regulations.
• Comply with vendor credentialing requirements to access hospitals and facilities.

Qualifications:

Professional Experience:

• 5-10 years of progressive experience in medical technology, PACS administration, or healthcare; experience in Cardiology or Radiology preferred.
• Required 2 years' experience with FUJIFILM Medical System products (SYNAPSE, PACS, RIS, CV, Digital Radiography, Ultrasound, and Digital Mammography).
• Registered in one or more of the following CV credentials (preferred):
• RDCS – Transthoracic Echo, Transesophageal Echo, Stress Echo, Dobutamine Stress Echo, Pediatric Echo, Fetal Echo, ECG
• RVT – Non-invasive
• Nuclear Medicine Technologist – MPI, MUGA, PET
• RN Cardiac – Cath, Peripheral Angiography, Electrophysiology Lab, ECG
• ARRT – Radiology Technologist (preferred)
• Professional presence and ability to prioritize and manage multiple functions
• Healthcare or software/IT industry background a plus
• Medical imaging background
• Excellent written and verbal communication skills
• Ability to translate workflow requirements to product features
• Strong troubleshooting skills and ability to work in a fast-paced environment

Education/Certification Requirements:

• Associate’s degree in computer science, engineering, or relevant field required.
• Bachelor’s degree in computer science, engineering, or relevant healthcare field preferred.

Special Skills and Other Requirements:

• Experience in IT/Healthcare field
• Diagnostic and problem-solving skills
• Strong communication, organizational, and time-management skills
• Provide customers with high-quality products and services
• Understand and apply quality management system processes
• Promote company standards of business conduct
• Demonstrate teamwork and independent work ability
• Team role model
• The position may include other related duties as assigned

Key Performance Indicators:

• Comply with all Senior Clinical Consultant MI duties and complete trainings and expenses timely
• Maintain product knowledge including SWAT
• Adhere to customer satisfaction

Physical Requirements:

The position may require the following physical capabilities:

• Sitting 75-100% of work time
• Manual dexterity for keyboards up to 100% of work time
• Standing, talking, and hearing up to 75% of work time
• Lift/carry up to 10 pounds up to 20% of work time
• Ability to walk long distances and use stairs
• Close vision within 20 inches or less

Travel:

• Up to 75% travel required based on business need

Salary and Benefits:

• 85,500.00 - 106,364.00 USD (depending on experience) plus 10% bonus
• Medical, Dental, Vision
• Life Insurance
• 401k
• Paid Time Off

LI-REMOTE

Fujifilm is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability, protected veteran status or any other characteristic protected by law.

COVID-19 vaccine policies may apply per government mandates; candidates may be required to comply with credentialing and facility access requirements, including vaccine considerations where applicable.

Vaccination and testing policies may be required where legally permissible, with accommodations available as required.

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, or disability and veteran status.

ADA Information

If you require reasonable accommodation in completing this application or participating in the selection process, please contact our HR Department ([e-mail]).

Job Locations US-Remote

Posted Date 1 week ago (9/18/2025 11:45 AM)

Requisition ID 2025-35234

Category Customer Service/Support

Company (Portal Searching) FUJIFILM Healthcare Americas Corporation