Sr Client Success Partner

gartner; Irving (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Gartner, Inc. in Irving, TX, seeks a Sr. Client Success professional to own onboarding and maximize sponsorship value for named conference accounts, virtual or live. You will work with BDMs and cross-functional teams to ensure renewals and growth.

You will understand client priorities, become a trusted advisor, and drive engagement across events, content and marketing programs, supporting retention and expansion opportunities.

Qualifications

• Passion for service delivery and client success.
• Strong business acumen and professional demeanor.
• Excellent written and verbal communication with presentation skills.

Responsibilities

• Serve as primary contact for onboarding and maximizing sponsorship components.
• Support named accounts handled by NA BDM team.
• Advise on sponsor products and ensure best use of offerings.
• Develop knowledge of client business and priorities to drive engagement.
• Collaborate with BDMs to align goals and success metrics.
• Coordinate with operations, content, program management and marketing teams.

Skills

Client onboarding

Account management

Sponsorship packages

MS Office

G Suite

Communication skills

Project management

Client retention

Tools

MS Office

G-Suite

Job description

The Sr. Client Success team members align themselves to the Business Development team to deliver value to named accounts and ensure they have got the conviction to renew and grow their partnership with the Gartner Conferences business. A critical role that drives client retention and builds a strong foundation for growth.

What You Will Do:

• Serve as primary point of contact for clients as it relates to client onboarding and maximizing the components of their sponsorship package whether virtual or live conference (logo, booth, registration, product literatures, promotional banners)
• Support all named accounts sold by North America Business Development Manager (BDM) team
• Understand the sponsor products and act as trusted advisor during an event cycle to assure best use of each purchased product offering
• Develop in-depth knowledge of the client's business, industry, and their mission critical priorities to drive meaningful engagement and value-added interactions
• Partner and collaborate with BDMs to ensure a mutual understanding of goals, objectives, and measurements of success.
• Collaborate effectively with the wider conference business: operations, content, program management and marketing teams to enable the success of clients
• Partner with the Sales Organization to drive satisfaction, account retention and growth
• Cultivate and expand existing business relationships through frequent pro-active client interactions to understand client's business, industry, and mission critical priorities
• Drive high client call activity to ensure timely on-boarding and pro-active service delivery pre-event, onsite and post-event
• Evaluate and track the client experience at every conference allowing for improved processes and actions
• Provide evidence of value received as confirmed by the client to be utilized in driving the renewal
• Partner with Content Advisor to ensure alignment of sponsor content to event content
• Join sales on client calls and meetings as needed to support sales or secure a renewal

What You Will Need:

• Passionate about service delivery and driven by client success
• Strong business acumen
• Ability to receive, interpret and react to client requests in a customer focused manner and high degree of professionalism
• Highly organized with a strong attention to detail
• Excellent written and verbal communication skills including presentation skills and persuading others
• Ability to manage multiple deadlines, prioritize and work under pressure
• Ability to work independently and within a team
• Proficiency in the MS Office suite and G-suite

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you'll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients' AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You'll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It's an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that's reshaping the way we operate. If you're passionate about AI and want to be part of a team that's guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and dispropo