Sr. Client Success Manager - ITEU Global Enterprise

Gartner, Inc.; Irving (TX); On-site; USD 78,000 - 108,000; Full time

Benefits offered by this job

Competitive salary & PTO

Medical, Dental & Vision

Parental Leave

EAP

401K matching

Job summary

Gartner, Inc. is seeking a Client Success Associate to ensure customers derive exceptional value and adoption of Gartner products across multinational teams.

You will onboard clients, demonstrate the value of Gartner services, and drive engagement with products used by large organizations. You will partner with leaders, manage executive communications, and coordinate with multiple Gartner teams to deliver a seamless client experience in a fast-paced environment.

Qualifications

• 5+ years of client-facing experience in customer success, consulting, account management, strategy, business operations, sales, or related fields.
• Experience working with enterprise or Fortune 1000 organizations.
• Strong executive communication and stakeholder management skills.
• Bachelor's degree required.
• MBA or equivalent business, consulting, or enterprise leadership experience strongly preferred.

Responsibilities

• Partner with technology and business leaders to understand strategic priorities, challenges, and opportunities.
• Facilitate consultative discussions that translate business objectives into actionable engagement plans.
• Build relationships across multiple stakeholder groups while helping clients maximize value from Gartner investment.
• Analyze client engagement, business priorities, and organizational dynamics to identify opportunities for increased impact.
• Coordinate across Gartner teams, products, and subject matter experts to deliver a seamless client experience.
• Proactively identify risks, gaps, and growth opportunities and develop action plans to address them.
• Communicate effectively with executive stakeholders and help clients connect technology decisions to broader business outcomes.

Skills

Executive communication

Stakeholder management

Strategic thinking

Adaptability

Client-facing experience

Education

Bachelor's degree

MBA

Job description

About the Role

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client's business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large, multinational client teams.

What You\'ll Do

Partner with technology and business leaders to understand strategic priorities, challenges, and opportunities. Facilitate consultative discussions that translate business objectives into actionable engagement plans. Build relationships across multiple stakeholder groups while helping clients maximize value from their Gartner investment. Analyze client engagement, business priorities, and organizational dynamics to identify opportunities for increased impact. Coordinate across Gartner teams, products, and subject matter experts to deliver a seamless client experience. Proactively identify risks, gaps, and growth opportunities and develop action plans to address them. Communicate effectively with executive stakeholders and help clients connect technology decisions to broader business outcomes.

What Success Looks Like

The strongest candidates: Demonstrate curiosity about industries, business models, and the challenges facing large organizations. Connect information from multiple sources to develop thoughtful recommendations and insights. Build credibility with stakeholders and develop trusted business relationships. Balance execution excellence with strategic thinking. Remain effective in fast-paced, evolving, and often ambiguous environments.

Preferred Qualifications

• 5+ years of client-facing experience in customer success, consulting, account management, strategy, business operations, sales, or related fields.


• Experience working with enterprise or Fortune 1000 organizations.


• Strong executive communication and stakeholder management skills.


• Bachelor\'s degree required.


• MBA or equivalent business, consulting, or enterprise leadership experience strongly preferred.

What you will get

• Competitive salary, generous paid time off policy, charity match program


• Medical, Dental & Vision Plans


• Parental Leave


• Employee Assistance Program (EAP)


• 401K matching and more!

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we\'ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That\'s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you\'ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients\' AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You\'ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. It\'s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that\'s reshaping the way we operate. If you\'re passionate about AI and want to be part of a team that\'s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it\'s productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Salary and Incentives

A reasonable estimate of the base salary range for this role is 78,000 USD - 108,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

Equal Employment Opportunity

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company\'s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at [phone] or by sending an email to [e-mail].