Sr. Client Success Manager (Atlanta)

Cleerly; Tallahassee (FL); Hybrid; USD 135,000 - 145,000; Full time

Benefits offered by this job

Stock options

Benefits package

Employee perks

Job summary

Cleerly is seeking a Senior Client Success Manager to own and manage client relationships within a defined territory, serving as the day-to-day liaison for healthcare clients. You will ensure onboarding, drive adoption, address concerns, and promote long-term satisfaction and expansion.

The ideal candidate has healthcare or health tech experience, excellent communication, and a data-driven mindset to monitor client health and optimize outcomes.

Qualifications

• Bachelor’s degree; healthcare, life sciences, or business background preferred.
• 7+ years in client success or account management in healthcare or SaaS.
• Experience with health systems, cardiology groups, or outpatient imaging centers is highly desirable.
• Startup (Series A-C) experience preferred, not required.
• Exceptional communication, interpersonal, and problem-solving skills.
• Self-starter with strong organizational skills and the ability to manage multiple accounts with minimal supervision.
• Familiarity with CRM platforms (Salesforce preferred) and data dashboards (e.g., Tableau or Looker).
• Willingness to travel within the territory (up to 40%).
• Spanish speaking is a plus but not required.

Responsibilities

• Own and manage client relationships within the assigned territory.
• Lead onboarding and drive product adoption with clients.
• Monitor client health metrics and proactively identify risks.
• Support renewals, upsells, and expansion opportunities.
• Collaborate with Sales, Product, Clinical, Marketing and other teams to ensure excellent service.

Skills

Client relationships

Healthcare SaaS

Account management

Salesforce CRM

Data dashboards

Communication skills

Travel ability

Education

Bachelor’s degree

Tools

Salesforce

Tableau

Looker

Job description

About Cleerly

We’re Cleerly - a healthcare company that’s revolutionizing how heart disease is diagnosed, treated, and tracked. We were founded in 2017 by one of the world’s leading cardiologists and are a growing team of world-class engineering, operations, medical affairs, marketing, and sales leaders. We raised $223M in Series C funding in 2022 which has enabled rapid growth and continued support of our mission. In December 2024 we received an additional $106M in a Series C extension funding. Most of our teams work remotely and have access to our offices in Denver, Colorado, New York, New York, Dallas, Texas, and Lisbon, Portugal with some roles requiring you to be on-site in a location. Cleerly has created a new standard of care for heart disease through value-based, AI-driven precision diagnostic solutions with the goal of helping prevent heart attacks. Our technology goes beyond traditional measures of heart disease by enabling comprehensive quantification and characterization of atherosclerosis, or plaque buildup, in each of the heart arteries. Cleerly’s solutions are supported by more than a decade of performing some of the world’s largest clinical trials to identify important findings beyond symptoms that increase a person’s risk of heart attacks.

About the Opportunity

Cleerly is seeking a Senior Client Success Manager to own and manage client relationships within a defined territory. This role will serve as the day-to-day liaison for healthcare clients—ensuring successful onboarding, driving adoption, addressing concerns, and promoting long-term satisfaction and expansion. The ideal candidate will have experience in healthcare or health tech, demonstrate strong communication and relationship-building skills, and bring a data-driven mindset to proactively manage client health and success. This role is based in Atlanta or Florida US.

About the Team

The Client Success role is pivotal in ensuring strong, long-lasting relationships with our clients. This position is responsible for managing day-to-day communication, acting as the main liaison between the client and our internal teams. By owning the client relationship, the Client Success Managers ensure that all client needs, concerns, and goals are addressed in a timely and effective manner. They represent the client’s voice internally, advocating for their interests and ensuring alignment with our company’s objectives. This role reports directly to the VP of Client Success and works daily with Implementation, Sales, and Product amongst other teams.

Responsibilities

• Client Ownership & Relationship Management
  • Serve as the primary point of contact for clients within the assigned territory
  • Build strong, trusting relationships with clinical and administrative leaders at hospitals, imaging centers, and cardiology practices
  • Conduct regular business reviews, utilization assessments, and check-ins to ensure client satisfaction and retention
  • Meet key performance indicators (KPIs) for the Client Success team, including Net Promoter Score (NPS), client retention (volume, logo), and referenceability. Use data-driven insights to continuously improve client success initiatives and enhance client satisfaction
• Onboarding & Adoption
  • Partner with Client Services and Implementation teams to ensure seamless onboarding and launch of Cleerly solutions
  • Drive initial and ongoing adoption through best practices, education, and alignment with client goals
• Client Health Monitoring
  • Track key client metrics (utilization, turnaround times, NPS, etc.) and proactively identify and resolve risks to success
  • Leverage internal data to provide strategic insights to clients and recommend workflow enhancements
• Retention & Growth
  • Collaborate with Sales and Partnerships to identify opportunities for renewals, upsells, and expansion
  • Champion the voice of the customer internally, contributing feedback to product and service teams
• Cross-Functional Collaboration
  • Act as the bridge between clients and internal teams (Sales, Product, Clinical, Marketing) to ensure alignment and excellence in service
  • Support pilots and product rollouts specific to your territory’s client base

Requirements

• Bachelor’s degree; background in healthcare, life sciences, or business is preferred
• 7 + years of experience in client success, account management—preferably in a healthcare or SaaS environment
• Experience working directly with health systems, cardiology groups, or outpatient imaging centers is highly desirable
• Startup (Series A-C) experience preferred, not required
• Exceptional communication, interpersonal, and problem-solving skills
• Self-starter with strong organizational skills and the ability to manage multiple accounts with minimal supervision
• Familiarity with CRM platforms (Salesforce preferred) and data dashboards (e.g., Tableau or Looker)
• Willingness to travel within the territory (up to 40%)
• Spanish speaking is a plus but not required

Candidates located in

Higher-cost labor markets, including California, Washington, New York, New Jersey, Connecticut, Massachusetts, and Washington, DC represent the middle to high end of the range, while candidates located in all other U.S. locations represent the low to middle end of the range. Final compensation is determined based on location, experience, skills, and internal equity.

Base Salary and Total Target Compensation (TTC) Ranges

The base salary range for this role varies by location and is aligned to market benchmarks. This role is eligible for a 15% target annual bonus, resulting in the following base salary and Total Target Compensation (TTC) ranges: Base Salary: $135,000-145,000 TTC: $155,250-166,750* *Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.) Additionally, stock options, paid benefits, and employee perks are part of your total rewards.

Working at Cleerly

Takes HEART.

Core Values

• Humility - be a servant leader
• Excellence - deliver world-changing results
• Accountability - do what you say; expect the same from others
• Remarkable - inspire & innovate with impact
• Teamwork - together we win

Equal Opportunity Statement

Our company is an equal opportunity employer. We do not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.