Sr. Client Success Manager, Advertising

MyFitnessPal; United States; On-site; USD 125,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Benefits package

Flexible work environment

Professional development

Job summary

MyFitnessPal is seeking a Sr. Client Success Manager to drive client relationships and campaign success for our advertising clients. You will partner with cross-functional teams to ensure high-impact execution, measure performance, and identify growth opportunities.

The role emphasizes onboarding, retention, and strategic account growth, with a data-driven approach to ROI and strong communication with Fortune 500-like clients.

Qualifications

• Bachelor's degree in Marketing, Advertising, Communications, or related field required.
• 6–8+ years in client success or account management in advertising/marketing.
• Strong understanding of digital ad products (programmatic, social, display, video, native).
• Exceptional interpersonal, presentation, and communication skills.
• Ability to interpret campaign performance data and translate to strategies.
• Proficient with CRM and PM tools (e.g., Salesforce, Asana).
• Detail-oriented with ability to manage multiple clients and campaigns.

Responsibilities

• Develop and maintain strong, long-term relationships with assigned clients and align advertising solutions with business objectives.
• Partner with internal creative, strategy, and media teams to ensure timely and accurate campaign execution and optimization.
• Lead onboarding for new clients and provide training to ensure smooth adoption of services.
• Identify upsell/cross-sell opportunities and collaborate with sales to pitch additional services.
• Deliver regular performance reports and translate data into strategic ROI recommendations.
• Represent client voice internally to influence product, service, and process improvements.
• Drive high client satisfaction and retention by delivering ongoing value and addressing concerns with urgency.

Skills

Client relationship management

Campaign oversight

Data interpretation

CRM tools (Salesforce, Asana)

Communication skills

Cross-functional collaboration

Education

Bachelor's degree in Marketing, Advertising, Communications, or related field

Tools

Salesforce

Asana

Job description

At MyFitnessPal, we believe good health starts with what you eat. We provide tools, resources and support to enable users to reach their health goals.

We help millions of people around the world lead healthier lives through intuitive and impactful nutrition and fitness tracking. As the world’s most popular health and wellness app, we combine cutting-edge technology with a mission-driven approach to empower users on their wellness journeys. Our freemium app, supported by ads, is a key part of our mission to make food tracking accessible to everyone. MyFitnessPal aims to enhance the user experience by incorporating premium ad formats that are not only engaging for users but also provide a significant revenue stream for the platform as our user base expands.

We are seeking a dynamic and results-driven Sr. Client Success Manager (CSM) to join our team in the advertising industry. As a key client-facing role, the CSM will serve as the strategic partner and main point of contact for our advertising clients, ensuring they derive maximum value from our services and campaigns. You will be responsible for client retention, satisfaction, and growth through exceptional relationship management and execution oversight.

What You’ll Be Doing

Client Relationship Management:

• Develop and maintain strong, long-term relationships with assigned clients. Act as the primary contact to understand their business objectives and align our advertising solutions accordingly

Campaign Oversight

• Partner with internal creative, strategy, and media teams to ensure timely and accurate execution of campaigns. Monitor performance metrics and proactively address issues or optimize efforts

Onboarding & Training

• Lead the onboarding process for new clients, setting expectations and providing training or support as needed to ensure smooth adoption of services

Strategic Account Growth

• Identify upsell and cross-sell opportunities based on clients’ evolving needs. Collaborate with sales teams to pitch additional services that align with client goals

Performance Reporting & Analysis

• Deliver regular campaign performance reports and insights. Translate data into strategic recommendations that support continued success and ROI for the client

Client Advocacy

• Represent the voice of the client internally, ensuring their feedback is considered in product, service, and process development

Retention & Satisfaction

• Drive high levels of client satisfaction and retention by consistently delivering value and addressing client concerns with urgency and empathy

Qualifications To Be Successful In This Role

• Bachelor's degree in Marketing, Advertising, Communications, or related field
• 6-8+ years of experience in client success, account management, or related roles in the advertising or marketing industry
• Strong understanding of digital advertising products, including programmatic, social, display, video and native formats
• Exceptional interpersonal, presentation, and communication skills
• Ability to interpret campaign performance data and translate it into actionable strategies
• Proficiency in CRM and project management tools (e.g. Salesforce, Asana)
• Detail-oriented with the ability to manage multiple clients and campaigns simultaneously

Preferred Qualifications

• Experience working at an advertising agency or media company
• Knowledge of advertising platforms (e.g. Google Ads, Meta Ads, DSPs)
• Comfortable in fast-paced, deadline-driven environments
• Experience working with Fortune 500 clients or large-scale ad campaigns
• Familiarity with marketing performance metrics and attribution models

Values you’ll model

• Be Kind and Care — build with empathy; assume positive intent; support teammates and members.
• Live Good Health — champion healthy habits and balance in how we work and what we ship.
• Be Data-Inspired — ground decisions in research and data; measure what matters.
• Champion Change — lean into ambiguity; iterate, learn, and improve continuously.
• Leave it Better than You Found It — raise quality, clarify systems, and document as you do.
• Make It Happen — bias to action; deliver impact with craft and accountability.

What We Offer

OTE range for this role is $125,000 - $160,000 (Base + Bonus)

• Competitive salary and performance-based bonuses
• Comprehensive benefits package (health, dental, vision, 401(k), etc.)
• Flexible work environment
• Opportunities for professional development and career growth

Exciting Full-Time Employee Benefits, Perks and Culture

Face-to-Face Connections

We value personal connections. Enjoy opportunities to meet and connect with your team members in person to help forge meaningful relationships that extend beyond the virtual realm. Teams meet as often as needed and all of MyFitnessPal gathers annually.

Flexibility At Its Best:

Achieve the work-life balance you deserve. Enjoy a flexible time-off policy with our Responsible Time Off benefit.

Give Back:

Use your volunteer days off to support what matters most to you. Each full time teammate receives 2 days per calendar year to give back to their community through service.

Mentorship Program:

Take control of your career through our mentorship program where, if you’d like, you will be matched with a teammate who can help you scale your skills and propel your growth.

Family-Friendly Support:

Embrace the journey with confidence and care. Enjoy our paid maternity and paternity leave, to provide time to balance family responsibilities with your career and take the time needed to strengthen family relationships. We understand the complexities of starting or expanding a family, which is why we provide best-in-class comprehensive assistance for fertility-related matters.

Wellness Comes First:

Live Good Health is one of our core values. Receive a monthly Wellness Allowance, empowering you to focus on your physical and mental well-being by choosing from a range of wellness initiatives, including dedicated mental health days.

Celebrate Greatness:

Your hard work deserves recognition! Our reward and recognition platform empowers peers to acknowledge and reward each other for the exceptional contributions they make.

Elevate Your Health & Fitness:

Get access to MyFitnessPal Premium, allowing you to take your fitness, health and wellness journey to new heights.

Unlock Your Potential:

Access our virtual learning and development library, and participate in training opportunities to continuously grow and enhance your skills.

Championing Inclusion

Our dedicated DEI Committee actively fosters a diverse and inclusive workplace by setting actionable goals and evaluating progress across the organization.

Healthcare Matters:

Your well-being is our priority. Take advantage of our competitive medical, dental, and vision benefits that cater to your holistic healthcare needs. Feel secure and supported on your wellness journey.

Secure Your Future:

Benefit from our retirement savings program, giving you peace of mind for your financial goals. Reach them sooner with MyFitnessPal’s competitive employer match.

At MyFitnessPal, our mission is to enable people to make healthy choices. And it wouldn't be possible without our team. We celebrate the unique POV that each person brings to the table and believe in a collaborative and inclusive environment. As an equal opportunity employer, we prohibit any unlawful discrimination on the basis of race, religion, military or veteran status, sex, gender, marital status, gender identity or expression, sexual orientation, national origin, age, or disability. These are our guiding ideologies and apply across all aspects of employment.

MyFitnessPal participates in E-Verify.