Sr Client Success Manager

Storable; Tennessee; Remote; USD 95,000 - 140,000; Full time

Benefits offered by this job

Health coverage

HSA contribution

Flexible vacation

Volunteer time off

Well-being resources

Pet leave

Home data stipend

Home office bonus

Fertility care support

Job summary

Storable is seeking a Senior Client Success Manager to connect client objectives with the capabilities of Storable's SaaS products. You will drive adoption, renewals, and client satisfaction by delivering consistent value across the client base.

In this role, you will manage relationships with key clients, set onboarding plans, configure accounts with accuracy, and coordinate with Implementation and internal teams to tailor solutions to client goals. Travel may be required.

Qualifications

• 7+ years of experience in client success, account management, or related roles within storage or SaaS industries.
• Deep understanding of SaaS implementations and the ability to lead operational improvement initiatives.
• Strong empathy with a focus on client success and relationship building.

Responsibilities

• Consult with client and collaborate on onboarding plans unique to each client.
• Set-up and configure customer accounts with extreme accuracy in partnership with Implementation.
• Strategize with clients on an ongoing basis and manage account customization to align with business goals.
• Utilize CRM tools to accurately track client interactions and progress.
• Communicate overall client health and escalate at-risk accounts when necessary.
• Travel to client sites as required.
• Lead discovery workshops and manage large-scale initiatives.

Skills

Client success

Account management

SaaS

Project management

Stakeholder management

Relationship building

Cross-functional collaboration

Tools

CRM tools

Google Workspace

Job description

The Senior Client Success Manager (CSM) at Storable leverages industry expertise and in-depth knowledge of storage solutions to connect Client business objectives with the functional capabilities of Storable's products. This role is responsible for ensuring that Clients experiencing challenges with value realization receive the support necessary to achieve their desired outcomes and improve their overall experience with Storable's suite of solutions. Manage relationships with Storable's key Clients to drive product adoption, renewals, and Client satisfaction by delivering consistent value.

• Consult with client and collaborate on onboarding plans unique to each client
• Set-up and configure customer accounts with extreme accuracy as needed in partnership with Implementation
• Strategize with clients on an ongoing basis and manage account customization to ensure alignment with their business goals
• Utilize CRM tools to accurately track Client interactions and progress
• Communicate overall Client health and escal[e] at-risk accounts when necessary
• Proficient in Google Workplace (Gmail, Docs, Sheets, Slides, Drive, etc.)
• Strong Client empathy with a focus on client success and relationship building
• Deep understanding of SaaS implementations and the ability to lead operational improvement initiatives
• Ability to work effectively with internal and external stakeholders, including senior management and cross-functional teams
• Strong documentation, follow-up, and expectation management capabilities
• 7+ years of experience in client success, account management, or related roles within the storage or SaaS industries
• ~ Project management experience, with the ability to lead discovery workshops and manage large-scale initiatives
• ~ Ability to travel as required to Client sites and company locations
• Ability to participate in virtual or in-person training sessions, presentations, and meetings

Bonus Opportunity

In addition to base salary, there is opportunity for up to 10% bonus.

All applicants must be currently authorized to work in the United States on a full-time basis.

At Storable, we're redefining property management for specialty real estate. Powered by AI and three decades of industry data, Storable empowers over 33,000 self-storage facilities with the industry's only fully integrated technology platform. Our end-to-end solutions - from management software and demand generation to CRM tools and delinquency solutions - help storage operators streamline workflows, attract tenants, and grow revenue. Dedicated to empowering self-storage owners and operators, Storable helps you Win More every day. Explore our platform solutions at

Benefits

• Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance.
• ~Employer contribution to your HSA, plus an HRA to help offset your deductible.
• ~ Instant access to flexible vacation. We trust you, so we have a 'take what you need' vacation policy.
• ~ Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things.
• ~8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events.
• ~Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
• ~ Paw'ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
• ~ 50 monthly home data stipend, plus a home office sign-on bonus of $250.
• ~ Fertility care support options to help in your journey towards parenthood.

~ Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.