Sr. Client Solutions Manager

Comcast (CC) of Willow Grove; New York (NY); On-site; USD 148,000 - 222,000; Full time

Job summary

Universal Ads, a part of Comcast, seeks a Customer Success Manager to drive post-sale revenue and client satisfaction. You will partner with sales, become an expert in Universal Ad solutions, and upsell to maximize client value.

You’ll lead education on products, design measurement plans, and uncover opportunities to optimize performance for advertisers and agencies.

Qualifications

• Bachelor's degree preferred; relevant professional experience may be considered.
• Experience in advertising or client-facing roles is beneficial.
• Strong communication and analytical skills required.

Responsibilities

• Manage and grow post-sale client relationships and revenue for advertisers.
• Become an expert in Universal Ad solutions for businesses of all sizes.
• Grow revenue, educate and upsell conversations with clients post initial sale.
• Lead client education on products and updates to drive business outcomes.
• Outline and oversee measurement strategies for tracking metrics and results.
• Identify optimization opportunities to improve performance.
• Escalate and troubleshoot to resolve client issues as needed.
• Develop and execute strategy for each account, manage day-to-day activities.

Skills

Advertising

Campaign Development

Client Relations

Customer Solutions

Revenue Growth

Education

Bachelor's Degree

Job description

Universal Ads, a part of Comcast, enables any brand, of any size, to seamlessly make and buy commercials across premium video reaching new qualified audiences at scale. Universal Ads combines premium and brand-safe video content directly from the most influential media companies with the ease and familiarity of social ad buying. It is your one-stop shop for high-quality video ads delivering performance and unmatched scale.

Job Summary

The CSM will work closely with the sales team to provide support and expertise in meeting client objectives and providing best in class customer service to both internal and external clients. The CSM will be responsible for negotiating and optimizing complex opportunities and use data and analytics to build a consultative solution for our clients. They will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a great focus on client service, ability to thrive in a dynamic work environment, and provide custom solutions for advertisers leveraging our unique suite of ad products.

Job Description

• Manage and grow post-sale client relationships and revenue for advertisers
• Become an expert in Universal Ad solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs
• Grow revenue, educate and lead upsell conversations with clients post initial sale
• Spearhead client education on products and product updates to advise on the best approach to drive business outcomes for clients and agencies
• Outline and oversee all measurement strategies for clients in relation to tracking metrics and delivering results
• Identify optimization opportunities for improving performance
• Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues
• Consult and coach clients and agencies to achieve greater results on Universal Ad solutions
• Develop and execute strategy for each account in the portfolio, manage day-to-day activities including maintaining existing base of revenue, driving the most value within the account, spearheading contract renewal activity as well as managing marketing, operational, billing etc. functions in coordination with functional teams

Skills

Advertising, Campaign Development, Client Relations, Customer Solutions, Revenue Growth

Compensation

New York Pay Range: $147,708.66 - $221,562.99

This job can be performed in California with a good faith estimated pay range upon hire of $110,781.50 USD - $205,150.92.

Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience 7-10 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

At Comcast , you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.