Sr. Client Services Manager

Catalent Pharma Solutions; Philadelphia (Philadelphia County); On-site; USD 136,000 - 210,000; Full time

Job summary

A leading company in drug development is seeking a Senior Client Services Manager to oversee a team of Proposal Leads and manage the proposal process. This role requires strategic oversight, collaboration with international teams, and high-level decision-making. The ideal candidate will have a background in Life Sciences, along with prior management experience in a fast-paced environment.

Benefits

Competitive Medical, Dental, Vision and 401K

19 days PTO & 8 paid holidays

Global exposure and defined career path

Qualifications

• Minimum of Life Sciences or business Bachelor’s degree, or equivalent work experience.
• Previous management experience is required.
• Understanding of contract development/research in pharma and biotech.

Responsibilities

• Line management of a team of Proposal Leads to deliver global opportunities.
• Drives the Proposal process and liaises with Project Management and Clients.
• Oversee prioritization of workload across the global team.

Skills

Leadership

Project Management

Communication

Education

Bachelor’s degree in Life Sciences or business

Job description

Sr. Client Services Manager

Position Summary:

Line management of a team of Proposal Leads to deliver global opportunities. As a key member of the client relationship team, this client-facing role is responsible for strategic oversight and leadership of the proposal process, including guiding cross-functional teams to scope opportunities and gain key stakeholder review and approval, as appropriate. The role also includes high-level decision-making for pricing, margin analysis, and generation of proposals, to deliver quality and on-time Quotations to Clients. The Senior Manager, Client Services, identifies and independently drives delivery of strategic process improvement projects on behalf of the global team and/or the business.

The Role:

• Provide direct management of team of Proposal Leads within a defined region.
• Collaborate with peers located across US, EU, and APAC regions as part of the Management team for the business unit to support the delivery of Business Development and Company objectives.
• Supports any local site(s) management activities/objectives, as needed.
• Oversee the prioritization of workload and manage the flexing of workload across the global team.
• Drives the Proposal process and liaises with Project Management, BD Representatives, Clients, and Management/Key Stakeholders on the generation of, and pricing for, Quotations / QARs.
• Leads communication between functional areas of the organization (ie. BD, Project Management, Operations, Quality, Finance, etc) to ensure on-time delivery of Quotations / proposals that are accurate and executable in terms of technical scope and meet costing / business margin targets.
• Drives Quote on Time Delivery metrics and is accountable for team performance.
• Works with all Operations functions to determine the most optimal and cost effective manufacturing/packaging methods and to request pricing on any additional items to support quotation generation, and shares knowledge with team.
• Communicates directly with client contacts and leads client meetings to support the Proposal / BD process / strategic initiatives.

The Candidate

• Minimum of Life Sciences or business Bachelor’s degree, or equivalent work experience.
• Previous management experience is required, with a preference for experience in senior management roles.
• An understanding of, and well experienced in, the contract development / research, pharmaceutical and biotech industries.
• Knowledge and experience in cGMP and FDA regulated working environments is required, and provides guidance to team on these topics.

Pay:

The annual pay range for this position in New Jersey is $136,890-209,200

Why you should Join Catalent

• Join a high growth and fast paced organization with a people focused culture
• Global exposure, defined career path and annual performance review and feedback process
• Competitive Medical, Dental, Vision and 401K
• 19 days PTO & 8 paid holidays

Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.

personal initiative. dynamic pace. meaningful work.

Visit Catalent Careers to explore career opportunities.

Catalent is an Equal Opportunity Employer, including disability and veterans.

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