Sr Client Services Analyst

211 Hydro-Aire Aerospace Corp.; Burbank (CA); On-site; USD 54,000 - 65,000; Full time

Benefits offered by this job

Health care, dental, vision, life and‑

Disability insurance

401k with company match

Education reimbursement

Job summary

Crane Aerospace & Electronics is seeking a Client Services Analyst Sr in Burbank, CA to provide advanced technical support, managing Windows 10/11 workstations and printers, and assisting remote workers with VPN and security tools.

The role requires 5+ years in desktop support or help desk, strong knowledge of ITSM, AD, SCCM, and networking. Overtime and on-call duties may apply, with a focus on delivering high-quality customer service.

Qualifications

• Bachelor’s degree in IT or 5+ years in a relevant discipline.
• Minimum 5+ years in a Help Desk or Desktop Support Senior Role.
• Minimum 3 years in a Senior Client Services role within a large organization.

Responsibilities

• Provide advanced technical support to primary office site, remote offices, and remote workers.
• Field requests from customers via ITSM or IT Hotline in a courteous manner.
• Install, configure, and manage Windows 10/11 workstations and laptops.
• Install, configure, or troubleshoot applications on workstations and printers.
• Assist customers with VPN usage and security for WFH scenarios.
• Access drivers, knowledge bases, and FAQs to aid in problem resolution.
• Perform remote and on-site fixes, including hardware/software installations.
• Perform preventative maintenance on workstations, printers, and peripherals.
• Support Data Centers and Network Stacks as requested by teams.
• Develop proficiency in company-wide standard software and participate in projects.

Skills

Active Directory

SCCM

Windows 11

ITSM

TCP/IP networking

VOIP basics

Microsoft Office

Patch Management

Desktop imaging

Education

Bachelor’s Degree in IT

Tools

IT Remote Tools

Job description

Job Summary

The Client Services Analyst Sr role is to provide advanced technical support. Ensure proper computer operation so that customers can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving customer requests. Problem resolution may involve the use of diagnostic and request tracking tools, as well as require that the individual give in‑person, hands‑on help at the desktop level.

About Crane

Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS). Every 1.2 seconds, product built at our Crane Aerospace & Electronics Burbank facility is stopping aircraft – delivering passengers and military personnel safely to their destination. Home to our Landing & Cabin Systems team, Crane A&E’s brake control systems and premium cabin actuation solutions are flying on tens of thousands of aircraft throughout the world. You’ll join a business with a long track record of engineering excellence, set in the wonderful town of Burbank filled with great community atmosphere, schools, weather and no shortage of entertainment.

Essential Functions

• Providing technical support to primary office site, remote offices, and remote workers.
• Field incoming requests from customers via ITSM or IT Hotline in a courteous manner.
• Install, configure, and manage Windows 10 & 11 workstations/Laptops.
• Install, configure, or troubleshoot applications on workstations.
• Install, configure or trouble shoot printers.
• Assist customers on the use of VPN and associated security devices as well as troubleshoot issues related to WFH customers.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Could perform fixes at the remote or desktop level, including installing and upgrading software, installing hardware, and configuring systems and application.
• Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Support Data Centers and Network Stacks as requested by respect Teams.
• Develop and maintain proficiency in the use of company‑wide standard software.
• Participate and provide oversight on projects.
• Identify continuous improvement opportunities.
• Assists IT personnel in identifying the root cause of production defects.
• Assist Junior Analysts in resolving complex issues.
• Manage the resolution of customer tickets according to established Ticket Management Process.
• Provide 75% remote support using IT Remote Tools.
• Install and configure approved hardware and software in adherence to Crane Aerospace & Electronics policies, procedures, and naming conventions.
• Any other task assigned by IT Manager or Leadership.

Required Knowledge, Skills, and Abilities

Proficient in Active Directory, Privileged Access Management, SCCM, Windows 11, ITSM, Data Encryption, Employee Onboarding and Offboarding, and continuous improvement. Strong understanding of hardware, software and TCP/IP networking principles is required along with basic knowledge of VOIP technology. Outstanding communication skills to team and clients. Ability to motivate the team to adhere IT best practice and deliver outstanding customer service. Strong knowledge in Microsoft Office, Patch Management, desktop/laptop imaging, and inventory management tools. Excellent knowledge of computers (PC, Laptop) and peripherals. Excellent knowledge of configuring and trouble‑shooting iOS based mobile devices. Strong customer service orientation, good written and oral communication. Attention to details with strategic and holistic mindset, self ‑ motivated and directed. Working knowledge of managing tickets, follow up actions and close issues following IT Ticket Management Process. Ability to work in a fast‑paced and changing environment, manage user expectations and prioritize tasks effectively. Working in a fast‑paced and changing environment, manage user expectations and prioritize tasks effectively.

Qualifications

Bachelor’s Degree in IT or 5+ years relevant disciplines. Required Experience Minimum of 5+ years working in a Help Desk or a Desktop Support Senior Role. Minimum of 3 years of demonstrated success at the Client Services Senior level within a large organization. Must be flexible to work overtime, weekend, and on call (once every 2 months).

Working Conditions

Standard office environment. Work requires substantial visual concentration on detail. Manufacturing operations may require the use of safety equipment to include but not limited to eye safety glasses, gowning, masks, hearing protectors, heel/wrist straps and any other required PPE. May be exposed to unusual environmental conditions such as loud noises, cold temperatures, confined spaces, dust, or fumes. Must be flexible to work overtime, weekends, and on‑call Standing: 10%*percentage is approximate and may vary depending on work task Sitting: 90%*percentage is approximate and may vary depending on work task Lifting (in pounds): up to 25 pounds Pushing (in pounds): up to 50 pounds Mental/Visual: use of computer, calculator, filing cabinets Workspace (line, cube, etc): cubicle/desk

Top Benefits

• Health care, dental, vision, life and disability insurance starting the first day of the month following your start date.
• Time Off: 15 days of paid time off that start accruing your first day at Crane plus 12 paid holidays per year.
• 401k retirement plan with company match.
• Education Reimbursement eligible after 6 months of employment.

You can see a list of our benefits at https://www.craneae.com/company/careers or visit our website at www.CraneAE.com for more information on our company and great opportunities. We are committed to operational excellence and world class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value. In our efforts to maintain a safe and drug‑free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check. FAA sensitive positions require employees to participate in a random drug test pool.

Salary Range

$39.04/hr. - $47.47/hr. Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications. Some roles may be eligible for participation in performance‑based bonus programs.

Crane Company. is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.

At Crane, we believe that attracting and retaining the highest quality people is the best insurance of success. Our goal is to recruit talented people and train them within a culture that calls for performance with trust and respect. Join us. The unique backgrounds and differences of our associates make us stronger, more capable, and more successful. Beyond an associate’s base compensation, we reward and reinforce wellbeing with a compelling package of both cash and non‑cash benefits, including comprehensive health, wellness incentives, assistance with retirement savings, paid time off, paid holidays, and tuition reimbursement — as well as performance‑based bonus programs for certain positions. Crane prioritizes career development for our associates. All associates receive an annual development plan that includes a mixture of on‑the‑job coaching and formal training experiences to support individual development needs. We firmly believe in associate growth that supports career progression and we will proactively support your ongoing career development.