Sr. Client Service Manager - PAACCTMGT-Q2-R1

SS&C Technologies; Kansas City (MO); Hybrid; USD 60,000 - 100,000; Full time

Job summary

An established industry player seeks a Sr. Client Service Manager to enhance client relationships and oversee service activities. This hybrid role offers the chance to work closely with clients, ensuring their operational needs are met with exceptional service. Join a team that values flexibility, work-life balance, and professional development, all while being part of a diverse and inclusive workplace. If you're ready to take on complex challenges and drive proactive support mechanisms, this opportunity is perfect for you.

Benefits

401k Matching Program

Professional Development Reimbursement

Flexible Personal/Vacation Time Off

Medical, Dental, Vision

Employee Assistance Program

Parental Leave

Discounts on fitness clubs

Business Casual Dress Code

Qualifications

• Master's degree with 1 year or Bachelor's with 3 years of experience required.
• High school diploma with 5 years of related experience also acceptable.

Responsibilities

• Develops and maintains exceptional client relationships.
• Coordinates resolution of service incidents and escalates technical issues.
• Ensures quality service and operational performance.

Skills

Client Relationship Management

Problem Solving

Communication Skills

Project Management

Education

Master's Degree

Bachelor's Degree

High School Diploma

Job description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Sr. Client Service Manager

Locations: Kansas City, MO | Hybrid

Get To Know Us:

SS&C GIDS provides information processing and computer software services and products. The Company’s operating segments include financial markets, customer management, professional services, and output solutions. SS&C GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• Develops and maintains exceptional client relationships.
• Provides and oversees support and service activities for a designated client or group of clients, ensuring their operational needs and issues, both tactical and strategic, are managed to the highest level of satisfaction.
• Ensures quality service and operational performance within the parameters of program and delivery standards.
• Develops understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.
• Acts as a primary point of client contact to coordinate resolution of service incidents and escalation of technical issues.
• Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.
• Career level professional leading small, moderately complex projects or working on complex tasks that require a high degree of judgement, resourcefulness, and self-initiative.
• Demonstrates specialized expertise to evaluate wide-ranging and complex issues and develop creative solutions.

What You Will Bring:

• Minimum requirements include a Master's degree and 1 year of related experience, or a Bachelor's degree and 3 years of related experience, or a high school diploma and 5 years of related experience.

Thank you for your interest in SS&C! To explore this opportunity further, please apply directly through our Careers page on our website: www.ssctech.com/careers.

#LI-JS1

#LI-Hybrid

Unless explicitly requested or approached by SS&C Technologies, Inc. or its affiliates, unsolicited resumes from headhunters, recruitment agencies, or fee-based services will not be accepted.

SS&C offers excellent benefits including health, dental, 401k, tuition and professional development reimbursement.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate based on race, color, religion, gender, age, marital status, sexual orientation, national origin, disability, veteran status, or other protected categories.