Sr. Client Service Lead

Masis Professional Group; New London (CT); On-site; USD 90,000 - 130,000; Full time

Job summary

Masis Professional Group represents an established Registered Investment Advisory firm in Middlesex County, CT, seeking a Senior Client Service Lead to support custodian relationships and drive improvements in service workflows.

Reporting to the Chief Compliance Officer, you will oversee complex client service matters, mentor junior team members, and partner with custodians and vendors to resolve critical issues while strengthening controls and processes across the operation.

Qualifications

• 5+ years of experience in wealth management, RIA or financial services.
• Fidelity Wealthscape experience required.
• Strong knowledge of custodial processes, account administration and asset movement.
• Excellent communication, organization and problem-solving skills.
• Experience mentoring or training others is a plus.

Responsibilities

• Provide senior-level support for complex client and account service matters.
• Serve as a resource and mentor to Client Service professionals.
• Work with custodians and vendors to resolve critical issues.
• Help develop and improve service policies, procedures and workflows.
• Partner with Compliance on quality control and operational risk.

Skills

Senior client service

Mentoring

Custodial processes

Communication skills

Operational risk

Wealth management

Tools

Fidelity Wealthscape

Job description

My client, an establised Registered Investment Advisory firm In Middlesex County CT is seeking an experienced Senior Client Service Lead to serve as a senior member of the team to support the custodian relationships as well as overall improvement processes for operational and service functions.

Reporting to the Chief Compliance Officer, this role will handle escalated client service and operational matters, oversee complex account activity, and help improve daily workflow. This role is a career track to the management team of the overall firm, NOT a financial advisor role

Responsibilities

• Provide senior-level support for complex client and account service matters.
• Serve as a resource and mentor to Client Service professionals.
• Work with custodians and vendors to resolve critical issues.
• Help develop and improve service policies, procedures and workflows.
• Partner with Compliance on quality control and operational risk.

Qualifications

• 5+ years of experience in wealth management, RIA or financial services.
• Fidelity Wealthscape experience required.
• Strong knowledge of custodial processes, account administration and asset movement.
• Excellent communication, organization and problem-solving skills.
• Experience mentoring or training others is a plus.